【洲際行政俱樂部】行政酒廊主任 Club InterContinental Supervisor

1. 直接向洲際行政俱樂部經理彙報，並就所有賓客服務與酒店運作相關事宜進行溝通。
2. 協助經理管理洲際行政俱樂部工作人員，確保賓客獲得及時、禮貌且充分的關注。
3. 協助管理和指導洲際行政俱樂部各部分的日常運作。負責安排客人的商務會議，並確保文具供應符合標準。協助管理設備的日常保養。
4. 協助組織和召開洲際行政俱樂部人員會議，以加強團隊交流。參與前檯會議，了解部門最新資訊並交接給團隊成員。評估員工的儀容、紀律和工作效率，並在經理指導下採取糾正措施。
5. 協助經理進行業務趨勢預測，並在經理指導下協助制定策略。協助分析洲際行政俱樂部的優勢、劣勢和機會，並協助實施工作計畫。
6. 計畫和協調工作，以達成或超越預算銷售目標。協助進行競爭對手產品的市場調查，並協助發展市場策略。
7. 在考慮酒店入住情況和預測的前提下，協助經理為洲際行政俱樂部員工制定高效的工作計畫，安排節日和假日。協助經理審批休假事宜。

Operations & Guest Services
Reports to the Club InterContinental Manager, communicating on all guest service and hotel operational matters.
Assists in supervising personnel, ensuring timely and courteous guest recognition and satisfaction.
Aids in managing daily operations and administration of the Club InterContinental.
Facilitates guest business meetings and maintains stationery supplies.

Business Support & Planning
Supports the Manager in forecasting business trends and planning strategies.
Assists in analyzing the Club's strengths, weaknesses, and opportunities to implement action plans.
Helps coordinate activities to meet or exceed budgeted sales targets.
Participates in market surveys and strategic development for profit targets.

Team Leadership & Administration
Assists in appraising staff performance and implementing corrective actions.
Helps organize and conduct regular team meetings for communication.
Prepares efficient staff schedules, considering occupancy and group movements.
Participates in Front Office meetings to keep the team informed.
Assists with routine equipment servicing and leave approval.

Accountability
This position reports directly to the Club InterContinental Manager. The Supervisor is responsible for assisting in the daily management and oversight of the Club InterContinental operations, ensuring high standards of guest service and efficient administrative support. This role is crucial in supporting the Manager to achieve departmental goals and maintaining the premium guest experience.