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Ares Enterprise is seeking qualified IT Service Desk, Help Desk, Customer Support, Desktop Support, Technical Support, and IT Operations professionals for a potential Federal Government opportunity supporting the U.S.…
Senior Service Desk Analyst role; the posting provides no details on day-to-day responsibilities or technologies.
Provides first-line IT support for employees, troubleshooting hardware, software, and network issues via phone, chat, or ServiceNow while ensuring timely resolution and adherence to service standards.
Minimum 3 years of experience in IT Support, Service Desk, End User Computing (EUC), Desktop Support, or Workplace Technology Support roles. Proven experience in incident management, service request fulfilment, and…
Program Manager leading a large-scale USPTO Service Desk, Advanced Problem Resolution, and Contact Center contract—overseeing staffing, SLAs, financials, quality, security compliance, and AI-enabled technology adoption using ITIL-based service management with ServiceNow and Salesforce.
Brief Overview of Position: Strategic Operational Solutions (STOPSO) is seeking candidates for a Service Desk Manager role who shall provide direction, administration, quality assurance, leadership, and day-to-day…
The Service Desk Analyst is responsible for providing high quality customer service interactions with the firm’s end user population via the telephone and email. They will facilitate and resolve a wide variety of…
The Quality Assurance Lead manages the quality assurance program for Service Desk operations, including auditing interactions, monitoring SLA compliance, and performing root-cause analysis. The role involves developing QA processes, managing scorecards, and leading coaching initiatives to drive continuous improvement.
Brief Overview of Position: Strategic Operational Solutions (STOPSO) is seeking candidates for the Senior Service Desk Lead / COOP Site Lead role that that serves the organization. Your goal will be to ensure the team…
Brief Overview of Position: Strategic Operational Solutions (STOPSO) is seeking candidates for a Network/Systems Engineer role that serves the organization. This role could be filled both onsite at a Government…
The Quality Assurance Analyst monitors service desk interactions, audits tickets, and ensures compliance with SOPs and SLAs to identify service improvement opportunities. The role requires proficiency in Microsoft Office and analytical skills to track performance metrics and generate quality reports.
Brief Overview of Position: Strategic Operational Solutions (STOPSO) is seeking candidates for a Service Desk Agent role that serves as the front-line customer service connection for the organization, responding to…
About us AERA is a national Managed Services Provider of business Cloud Solutions, IT Services, Voice, Data, Telephony, Cyber Security, Hosting, Hardware, Licensing and AI throughout Australia. You can see us at…
Description SAIC has an opportunity for a secret cleared Service Desk Hardware Lead position supporting the Enterprise IT contract for NORAD/NORTHCOM in Colorado Springs. The ideal candidate will be responsible for…
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate…
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. The IT Specialist provides support for basic incident…
Hiring Immediately ... Mpathic's Mission is to help enterprises fulfill their mission by delivering superlative omnichannel contact center services, to employ technology that reduces customer effort and magnifies…
Afea S.r.l. è alla ricerca di una figura di Service Desk Specialist da inserire nel team dedicato al Customer Service. La persona si occuperà di prendere in carico le richieste, registrarle nel sistema di ticketing…
Senior Systems Administrator owning reliability, security, and performance of IT infrastructure across Microsoft 365 (including GCC High), Azure, AWS, and on-prem Windows/Linux environments in an ITAR/EAR-controlled setting.
A Tier 2 SOC Analyst investigates escalated security incidents, tunes security platforms, mentors Tier 1 analysts, and manages client onboarding/offboarding for SOC services, focusing on threat analysis and platform optimization.
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