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Design, implement, and support Software Defined Storage and Kubernetes platforms in a private cloud using Infrastructure-as-Code, GitOps, and automation tools like Terraform, Ansible, and Python.
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our…
VP of Data Science leading an applied data science team at a cloud contact center software company, focused on AI products including LLMs, agentic architectures, model fine-tuning, and prompt engineering that ship directly into production.
Network Engineer maintaining IP networking components in a 24/7 SaaS cloud contact center environment—troubleshooting, capacity planning, and deploying new network product offerings. Core tech includes Cisco IOS-XE/Nexus, MPLS, OSPF, BGP, and IPSEC VPNs.
Senior Technical Program Manager driving multiple complex, cross-functional programs across a cloud contact center software company, coordinating between engineering, product, finance, and executive stakeholders using cloud technologies.
Builds, installs, and maintains compute, network, storage, rack, and power hardware in Five9's Atlanta data center, working onsite five days a week with 24x7 on-call rotation. Day-to-day covers equipment installs, monitoring, cooling/power planning, DCIM inventory, vendor RMAs, and troubleshooting using Linux/Unix command line.
Network Engineer II managing LAN infrastructure (Cisco Nexus, Palo Alto, F5) in a 24/7 SaaS cloud contact center environment, driving automation with Ansible/Terraform/Python and operating across hybrid on-prem, GCP, and AWS data centers.
Senior DevOps Engineer owning DNS and Kubernetes infrastructure in a private cloud, using Ansible, Terraform, Python, and GitOps/observability stacks to automate, scale, and harden mission-critical services.
Senior DevOps Engineer building and operating large-scale Software Defined Storage and Kubernetes platforms in a private cloud, using IaC tools like Ansible, Terraform, and Helm with GitOps practices.
Architect, implement, and support a community-driven OpenStack private cloud using Ansible/Terraform/Pulumi, with deep expertise across Neutron, Octavia, Manila, Cinder, Nova, Ironic, and Glance for a cloud contact center provider.
Designs and automates large-scale cloud network infrastructure for a SaaS contact center platform, using SDN, IaC, and CI/CD pipelines to ensure high availability and security.
Senior engineer designs and refines AI prompts for Five9’s cloud contact center quality management system, mentors a small team, and leads complex customer deployments using Speech Analytics and LLM expertise.
Designs and optimizes AI prompts for Five9's cloud contact center quality management system, leveraging speech analytics experience to evaluate agent performance using LLMs.
Build and automate cloud-native contact-center infrastructure using Kubernetes, Terraform, and CI/CD to ensure high availability and scalability for a global SaaS platform.
Security engineer focused on incident response, detection engineering, IR automation, and building AI-enriched triage pipelines, working with Python and cloud platforms (GCP/AWS).
Manage and optimize the end-to-end software delivery and release management process for cloud contact center software, coordinating cross-functional teams using tools like Jira, GitLab, and Launch Darkly to ensure seamless rollouts.
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