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The Senior Product Support Engineer is a highly skilled, senior-level technical expert within the Customer Success team at SOCi. This role is responsible for isolating, troubleshooting, and resolving complex and…
Make your next big career move by applying as our next Customer Support Advocate - Customer Service . Join a fast-growing, customer-centric eCommerce company that is transforming the online shopping experience through…
SOCi, the marketing platform for multi-location brands, is currently looking for a Manager, Product Support to oversee the day-to-day activities of the SOCi Product Support team, which is part of the broader SOCi…
We are looking for a proactive and reliable 1st Level Support Engineer to join our operations team. In this role, you will be the first point of contact for customer support tickets and will coordinate with on-site…
At Talkdesk, we are disruptive risk-takers who don't have a traditional way of doing things and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us.…
We’re looking for a partner to our Finance, User Operations and Sales teams to maintain and process all incoming queries for our client's fast-growing customer base. As an AR Analyst, you will support the Revenue…
Requirements: Ability to proficiently read and speak English Ability to be trained and retain technical procedures Experience working in a customer service environment Ability to work tickets from ZenDesk Ability to be…
As a Senior Support Agent - WFM (Workforce Management Focus), you will be the first point of contact for our users, providing timely, professional, and empathetic support. You will primarily assist customers through…
Job overview: The IT Business and Program Manager will be responsible for overseeing the business development, sales, and program management aspects. The role involves managing the business department, providing sales…
Marks & Spencer is seeking a backend-focused Staff Software Engineer to lead the Contact Centre platform and related services. You will shape direction across teams, deliver scalable CCaaS capabilities, and own…
Marks & Spencer Plc is seeking a Senior Software Engineer focused on backend development for our Customer Support and Contact Centre platforms. You will design, build and operate services that power CCaaS…
Role:- MS Dynamic CRM Architect Experience:- 10 to 14 Years Notice period:- Immediate Work location:- Remote JD :- Total experience required 10 - 14 years. Strong understanding of Microsoft Dynamics 365 Sales (v.9),…
Role Overview The Workforce Analyst supports customer support operations by ensuring optimal staffing, schedule adherence, and service level performance across multiple support channels. This role focuses on real-time…
Role Overview A global SaaS technology organization is seeking a Senior Technical Enablement Lead (AI & Support Operations) to drive advanced technical coaching, performance improvement, and AI-enabled support…
Role Overview A growing technology organization is seeking a Technical Support Analyst II to provide advanced technical assistance for enterprise software applications and user workflows. This senior-level support role…
Role Overview A global SaaS technology organization is seeking a Technical Enablement Specialist (AI & Support Operations) to support technical coaching, troubleshooting, and capability-building initiatives within…
As a Product Owner, you will be responsible for the Customer Service business domain and will be accountable for the development, maintenance, and SLA delivery of the technology stack within that domain. You will be…
Customer Experience (CX) Manager In this role, you are responsible for... Fostering a deeply customer-centric culture across the entire organization. You will spend your days analyzing customer feedback, optimizing…
The Application Manager reports to the CX Technology & Innovation Manager and works primarily with the CX Technology & Innovation team and the Customer Service Operations team. The Application Manager is…
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