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WE ARE CURRENTLY HIRING A HELP DESK ANALYST IN MARINA DEL REY, CA OBJECTIVE OF THE POSITION Through the role modeling of company behaviors, the help desk analyst is responsible for providing technical assistance and…
Program Manager leading a large-scale USPTO Service Desk, Advanced Problem Resolution, and Contact Center contract—overseeing staffing, SLAs, financials, quality, security compliance, and AI-enabled technology adoption using ITIL-based service management with ServiceNow and Salesforce.
Brief Overview of Position: Strategic Operational Solutions (STOPSO) is seeking candidates for a Service Desk Manager role who shall provide direction, administration, quality assurance, leadership, and day-to-day…
Brief Overview of Position: Strategic Operational Solutions (STOPSO) is seeking candidates for a Contact Center Supervisor role who shall provide direction, administration, quality assurance, leadership, and day-to-day…
Type of Requisition: Pipeline Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications:…
The Quality Assurance Lead manages the quality assurance program for Service Desk operations, including auditing interactions, monitoring SLA compliance, and performing root-cause analysis. The role involves developing QA processes, managing scorecards, and leading coaching initiatives to drive continuous improvement.
The Quality Assurance Analyst monitors service desk interactions, audits tickets, and ensures compliance with SOPs and SLAs to identify service improvement opportunities. The role requires proficiency in Microsoft Office and analytical skills to track performance metrics and generate quality reports.
Job Title: Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing services…
Job Description The Part-Time IT Help Desk Support position provides front-line technical assistance to Iona University students, faculty, and staff during Help Desk hours of operation. This position is responsible for…
Req ID: 41870 Summary Join Our Talent Network Stay connected. Explore future opportunities. Engage on your terms. Our Talent Network is designed for professionals who want to stay informed about upcoming Chenega MIOS…
Capitol Bridge is seeking a dynamic and experienced individual to join our team as a Customer Service Representative in Weston, FL to support an important government project. As a leading organization, Capitol Bridge…
Capitol Bridge is seeking a dynamic and experienced individual to join our team as a Customer Service Representative in El Paso, TX to support an important government project. As a leading organization, Capitol Bridge…
TIAG is now hiring a short term Help Desk Technician to support our customer at the Uniformed Services University of Health Sciences in Bethesda, MD. A secret clearance is required to perform the work onsite in…
Req ID: 41873 Summary Join Our Talent Network Stay connected. Explore future opportunities. Engage on your terms. Our Talent Network is designed for professionals who want to stay informed about upcoming Chenega MIOS…
Join the AIS team as a Senior Systems Engineer and embark on an exhilarating journey where you'll be the ultimate problem-solver, supporting and communicating with a diverse range of clients, and resolving their…
Req ID: 41859 Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional…
Job Responsibilities Monitor and respond to Tier 1 and Tier 2 help desk requests, ensuring timely resolution of technical issues. Provide support from our main office to any remote or local end users for the…
JMARK Business Solutions Inc. is looking to add a temporary IT Support Specialist Contractor to our team to be the onsite IT resource in Seneca, KS for one of our Banking Clients. They will provide evaluation and…
About Arcticom, LLC Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of…
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