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IT Business Development & Project Manager
Job overview: The IT Business and Program Manager will be responsible for overseeing the business development, sales, and program management aspects. The role involves managing the business department, providing sales…
Staff Backend Engineer - CCaaS & Integrations
Marks & Spencer is seeking a backend-focused Staff Software Engineer to lead the Contact Centre platform and related services. You will shape direction across teams, deliver scalable CCaaS capabilities, and own…
Senior Backend Engineer – Java & CCaaS Integrations
Marks & Spencer plc (UK) is seeking a backend-focused Senior Software Engineer to design, build and operate services powering our Contact Centre. You will contribute across API design, CCaaS integrations with…
Senior Backend Engineer - Java & CCaaS Integrations
Marks & Spencer Plc is seeking a Senior Software Engineer focused on backend development for our Customer Support and Contact Centre platforms. You will design, build and operate services that power CCaaS…
MS Dynamic CRM Architect | Remote | Brillio | 10 to 14 Years
Role:- MS Dynamic CRM Architect Experience:- 10 to 14 Years Notice period:- Immediate Work location:- Remote JD :- Total experience required 10 - 14 years. Strong understanding of Microsoft Dynamics 365 Sales (v.9),…
Workforce Analyst (Helpdesk Customer Support)
Role Overview The Workforce Analyst supports customer support operations by ensuring optimal staffing, schedule adherence, and service level performance across multiple support channels. This role focuses on real-time…
Senior Technical Enablement Lead (AI & Support Operations)
Role Overview A global SaaS technology organization is seeking a Senior Technical Enablement Lead (AI & Support Operations) to drive advanced technical coaching, performance improvement, and AI-enabled support…
Technical Support Analyst II
Role Overview A growing technology organization is seeking a Technical Support Analyst II to provide advanced technical assistance for enterprise software applications and user workflows. This senior-level support role…
Technical Support Engineer (AI)
Role Overview A global SaaS technology organization is seeking a Technical Enablement Specialist (AI & Support Operations) to support technical coaching, troubleshooting, and capability-building initiatives within…
Product Owner (Zendesk)
As a Product Owner, you will be responsible for the Customer Service business domain and will be accountable for the development, maintenance, and SLA delivery of the technology stack within that domain. You will be…
Customer Experience (CX) Manager - Quezon City (Real Estate, FMCG, Retail, Healthcare)
Customer Experience (CX) Manager In this role, you are responsible for... Fostering a deeply customer-centric culture across the entire organization. You will spend your days analyzing customer feedback, optimizing…
Application Manager
The Application Manager reports to the CX Technology & Innovation Manager and works primarily with the CX Technology & Innovation team and the Customer Service Operations team. The Application Manager is…
CX Solutions Architect
We’re looking for a Domain Architect for our Customer Service domain in Manila to help shape the future of our global customer experience. In this role, you’ll be instrumental in defining the long-term technical vision…
Technical Writer/Product Training Content Specialist (Saas)(Saas)
Product Training & Technical Writer (Saas) Company: Leading Boutique Consulting Practice (Confidential) Location: Mauritius (Hybrid / Remote-Friendly) Employment Type: Full-Time, Permanent Target Audience: Digital…
Sales Executive - IT Based - Popular Group of Companies
Our client Popular Group of Companies is looking for Sales Executive in Lahore. Key Responsibilities: Proactive Resolution: Use predictive analytics to identify potential customer issues before they escalate (e.g.,…
Ecommerce Operations & Customer Experience Manager
JOB DETAILS Job Title: Ecommerce Operations & Customer Experience Manager (Shopify) Location: Remote Reports To: Founders Work Shift: Flexible with Australian business hours overlap preferred Working Hours:…
Ecommerce Operations Specialist
JOB DETAILS Job Title: Ecommerce Operations Specialist Location: Remote Reports To: Operations Project Manager Work Shift: Flexible, with overlap during US business hours preferred Working Hours: Full-Time Job…
Customer Support - Elysian
We are looking for a dedicated and customer-focused Customer Support Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring…