IT infrastructure assistant providing day-to-day user support (hardware, software, networks and systems) at Autoamerica in Campina Grande do Sul: logging tickets, maintaining PCs/printers/network devices, installing and updating software, managing Active Directory users, and helping staff with the TOTVS Protheus ERP while escalating complex incidents.
On-site IT Infrastructure Assistant at Autoamerica who provides day-to-day technical support to users: logging tickets, doing basic maintenance on computers, printers, and network devices, managing users/permissions in Active Directory, and supporting the TOTVS Protheus ERP, while escalating complex incidents and documenting solutions.
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