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You will own Coinbase's primary self-service channel, the Help Center, where most customers first seek support. You will drive Automation Rate and customer satisfaction by building AI-powered search, personalized…
You will own the technical architecture of IT Tooling automations, driving design decisions on system structure, integration patterns, and tooling across n8n, Airflow, Temporal, and Jira. You'll establish…
You will be a technical anchor for the Customer Administration Engineering team, driving architectural decisions, mentoring engineers, and leading the delivery of high-impact, cross-cutting platform capabilities. You…
You will translate volume trends, staffing assumptions, and business inputs into actionable short and medium range capacity plans to meet customer demand efficiently and cost effectively. You will leverage hybrid human…
You will manage and oversee the outsourced BPO team executing internal controls testing for SOX/ICFR, translating audit plans into clear testing assignments, and reviewing testing workpapers for quality and…
You will architect and develop advanced Workato recipes, frameworks, and connectors to deliver scalable automation solutions. You will translate business requirements into reliable Workato workflows, integrate AI/LLM…
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