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You will own Coinbase's primary self-service channel, the Help Center, where most customers first seek support. You will drive Automation Rate and customer satisfaction by building AI-powered search, personalized…
You will own the technical architecture of IT Tooling automations, driving design decisions on system structure, integration patterns, and tooling across n8n, Airflow, Temporal, and Jira. You'll establish…
You'll own the roadmap and execution for the data models, metrics, and dashboards that power Customer Experience and Compliance Operations. You'll distill requests from 15+ cross-functional teams, prioritize…
You will be a technical anchor for the Customer Administration Engineering team, driving architectural decisions, mentoring engineers, and leading the delivery of high-impact, cross-cutting platform capabilities. You…
YOU will join the Customer Experience and Engagement product area as its founding design hire owning end to end design across the CX surface including the Help Center Chatbot Voicebot and the in app Concierge support…
You will own cross cutting infrastructure initiatives spanning AWS, GCP, and networking pillars to standardize tooling and operational patterns. You will build self service tooling and paved road defaults that let…
You will build the platforms and services that power customer experience workflows for support agents. You will own full stack development of high impact internal applications, shipping features that drive agent…
You will own the product vision and multi-year strategy for the entire code lifecycle from code change to production deployment. You will define what world-class developer infrastructure looks like and drive the…
You will drive cross functional programs for CX Intelligence and AI initiatives, partnering with Engineering, Analytics, and Product teams to translate customer insights into roadmap changes and AI powered CX…
You will own the CLM technology roadmap and backlog, lead in house builds and workflow development, drive AI enablement across the Legal Operations team, develop and manage the contracts reporting framework,…
You will translate knowledge strategy into technical execution and lead cross functional programs that connect knowledge operations, customer experience, and technical delivery to scale support without linear headcount…
You will own the end to end content lifecycle across transaction monitoring and screening and enhanced due diligence You will lead a small team of contractors manage priorities and deliver high quality content guidance…
YOU will define and implement the engineering vision for the Blockchain Platform. YOU will architect and evolve core infrastructure such as nodes wallets and indexing to support growth and security. YOU will work…
YOU will own and evolve downstream revenue calibration models and design causal inference frameworks to measure the incremental impact of programs on retention and product engagement. YOU will build and maintain LLM…
You will own the end to end privacy incident management program, triage incidents, coordinate cross functional teams, document analyses, and drive remediation. You will maintain on call readiness and deliver incident…
You will own end to end strategy across global paid performance channels including Google Ads paid social and mobile user acquisition to drive new user growth and achieve ROI targets. You will design and run tests…
You will own the design, build, and operation of Kubernetes cluster management tooling and automation that keeps the compute platform reliable and self-healing at scale. You will build developer-facing tooling and…
You will own the product strategy and end to end delivery for chat and voice based customer support surfaces including proactive signals. You will drive automation rate improvements, reduce contact volume and resolve…
You will own product strategy and execution for CX and AI tooling that sits at the intersection of internal operations and the external customer experience building an AI forward platform that leverages automation…
You own the product vision and multi year roadmap for the Compliance Automation platform covering sanctions screening transaction monitoring suspicious activity detection and risk based compliance workflows. You drive…
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