Project Manager — Contact Centre Transformation
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Summary
Desda Group is hiring a Project Manager in Melbourne to lead business delivery on a contact centre transformation programme for a major Australian super fund, covering agent desktop modernisation, near-real-time member data and AI initiatives. The role involves directing BAs and aligning technology, operations and member experience stakeholders.
24th September, 2026 The Opportunity A major Australian super fund is bringing member servicing in-house from its outsourced administrator. The contact centre has already moved across, and the next workstreams are agent desktop modernisation, near-real-time member data and AI across contact centre operations. You'll lead business delivery across the programme, working between technology, operations and member experience teams. You'll direct the BAs and keep a complex group of stakeholders align…