IT internship (Help Desk/Support) at law firm Vieira Rezende Advogados in São Paulo. The intern provides first-level support to internal users (on-site and remote), logs and tracks tickets, supports hardware and installs standard office software, escalating complex issues to second level. On-site position.
Junior IT analyst (help desk) at the São Paulo office of law firm Vieira Rezende Advogados, providing first-line support to internal users on-site: handling tickets, hardware (laptops, printers, peripherals), Microsoft 365 software installs, password/email resets, and preventive maintenance, escalating complex issues to level 2.
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