Hear.com
Global provider of digital hearing care and hearing aids.
Company facts
- Founded
- 2012
- Employees
- 1,500
- Headquarters
- United States
- CEO
- Paul Crusius, Marco Vietor
- Type
- Private
- Funding
- Corporate Round · 2015
- Subsidiaries
- audibene
About
At hear.com, our customers are at the heart of everything we do. We understand that experiencing hearing loss can be challenging, impacting not just the ability to hear, but also the connection to loved ones and the enjoyment of everyday moments. Many individuals face difficulties in conversations, feel isolated in social gatherings, or miss out on the subtle sounds that make life rich. This is why we are dedicated to revolutionizing hearing care, making it accessible, affordable, and stigma-free for everyone, everywhere. Our mission is to empower people to hear well so they can live well. We achieve this by combining cutting-edge hearing aid technology from leading manufacturers with personalized, expert guidance. Our customers often tell us they were hesitant to address their hearing loss, worried about bulky or noticeable devices. We've listened, and that's why we focus on providing advanced, discreet, and even invisible hearing solutions that fit seamlessly into their lifestyles. We recognize that the journey to better hearing is unique for each individual. That's why our approach is centered around a comprehensive Hearing Success Program. It starts with understanding our customers' specific needs and concerns through free, no-obligation consultations with our hearing experts. We then connect them with a network of over 5,000 handpicked partner providers globally for in-person testing and fitting, or offer the convenience of our tele-audiology solution, Clinic-in-a-Box. Our customers benefit from a dual expert approach: a personal hearing consultant guides them through the entire process, ensuring they are 100% satisfied, while a local hearing care provider handles the clinical aspects. We've gathered insights from millions of customer interactions to continuously refine our services and ensure we're meeting their evolving needs. The positive feedback we receive, with customers sharing how their relationships have improved and how they've reconnected with the world around them, fuels our passion and commitment to delivering the magic of hearing.