Runs the IT help desk for a drugstore chain: maintains IT inventory, monitors branch servers/RAID and CCTV system health, coordinates internet outages with DSL providers, and assists end-users with computer problems. Core tech: Windows OS and hardware troubleshooting/support.
Supervisory-level systems analyst at a pharmaceutical company (St. Joseph Drug) in Dagupan City: analyzes and improves internal workflows and information systems, gathers requirements, leads UAT, writes procedure manuals, and trains branch and head-office staff, reporting to the Accounting Systems Manager.
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