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Magellan Solutions

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33 jobs
Magellan Solutions
17 hours ago

CCA3 - Customer Service Representative - 22.01

NewBe an early applicant APACFull-time

BASIC FUNCTIONS: Inbound Customer Service Minor Outbound (only if necessary based on Inbound tasks) Minimal Email Responses (Client Facing) Minimal Chat Responses (Soc.Med Platform) Minor Cross/Upsell requirement KEY…
Magellan Solutions
3 days ago

SA3 (sp) - Inbound Customer Support - 22.01

NewBe an early applicant APAC

BASIC FUNCTIONS: Agents will do the following: Customer Support Post-sales Support Booking and Reservations Rescheduling Cancellations and complaints. Possible credit card processing KEY RESULT AREAS: Campaign Specific…
Magellan Solutions
3 days ago

TSA 2 - Help Desk - Technical Support Representative - 22.01

NewBe an early applicant APACFull-time

BASIC FUNCTIONS: Full technical support role troubleshooting connectivity issues (Wi-Fi, Bluetooth, cable connection), usage and configurations on the platform, password resets, hardware troubleshooting, mobile app…
Magellan Solutions
3 days ago

TSA2 - Technical Support - 22.01

NewBe an early applicant APAC

BASIC FUNCTIONS: Agents will answer the tickets (Emails/Calls), perform basic troubleshooting and close the tickets. If the issue is complex, the tickets will be escalated to the 2nd level engineering support. KEY…

Help Desk
Magellan Solutions
3 days ago

TSA2 - Technical Support Representative - 22.01

NewBe an early applicant APAC

BASIC FUNCTIONS: Inbound technical support calls Minor outbound (possible outbound follow ups with customers) First line of defense for all customer issues + escalations Post-deployment resource for all technical…

Jira SaaS Salesforce
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Magellan Solutions
3 days ago

SA3 - Inbound Customer Support - 22.02

NewBe an early applicant APAC

BASIC FUNCTIONS: Agents will do the following: Customer Support Post-sales Support Booking and Reservations Rescheduling Cancellations and complaints. Possible credit card processing KEY RESULT AREAS: Campaign Specific…
Magellan Solutions
3 days ago

SA3 - Outbound/Inbound Telemarketing and Sales Representative - 22.01

NewBe an early applicant APAC

BASIC FUNCTIONS: Outbound / Inbound calling Gather information, and appointment Setting KEY RESULT AREAS: Lead Delivery Conversion % COMPETENCIES NEEDED: Speaks well, ability to build rapport. Articulate and…
Magellan Solutions
3 days ago

SA3 - Outbound/ Inbound Telemarking and Sales Representative - 22 .01

NewBe an early applicant APAC

BASIC FUNCTIONS: Outbound / Inbound calling Gather information, and appointment Setting and website walkthrough KEY RESULT AREAS: Lead Delivery Conversion % COMPETENCIES NEEDED: Speaks well, ability to build rapport.…
Magellan Solutions
3 days ago

SA3 - Outbound Sales Agent - 22.01

NewBe an early applicant APAC

BASIC FU NCTIONS: Agents will do outbound COLD calls to the Site Owners of Cell Tower in the US, doing warm transfers and appointment setting B2C and B2B Lead generation. Agents need to find out about the company and…

Lead Generation Salesforce
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Magellan Solutions
3 days ago

SA3 -Outbound Sales Agent - 22.01

NewBe an early applicant APAC

BASIC FUNCTIONS: Agents will do both Inbound and Outbound calls for Dotcom Products Agents will do both sales and customer service tasks The agents are expected to cover customer service and convert it to sales as well…
Magellan Solutions
3 days ago

CCA4 - Customer Service Representative/Healthcare - 22.01

NewBe an early applicant APAC

BASIC FUNCTIONS: TytoCare Inc. offers specialized devices to help patients do basic diagnosis or medical exams in the comfort of their homes. The agents' tasks: They will be doing live demos when needed by a specific…
Magellan Solutions
3 days ago

SA2/SA3 - Sales Agent - 22.02

NewBe an early applicant APAC

BASIC FU N CTIONS: Agents will do outbound COLD calls to small businesses regularly who could be interested for an equipment financing in the next 90-120 days. Agents will look for the DM which is included in the…
Magellan Solutions
3 days ago

SA2 - Sales - 22.01

NewBe an early applicant APAC

BASIC FUNCTIONS: Outbound sales calls Meet established productivity goals, call handling time, records accuracy Ask payment information from customers. Leaves Voicemail Enters gathered information in a specific system…
Magellan Solutions
3 days ago

SA2 - Sales Agent - 22.03

NewBe an early applicant APAC

BASIC FUNCTIONS: Calls out existing customers who have ordered in the past to ask if they would want to order again and offer discounted prices. Calls out previous caller who inquired but did not order and offer…
Magellan Solutions
3 days ago

CCA3-Licensed Occupational Therapist, PT/Regs. Nurse-22.01

NewBe an early applicant APAC

BASIC FUNCTIONS: NURSE/OCCUPATIONAL THERAPIST- Tagging and Assessment Agent will watch videos of patients with dementia and Alzheimer using the client's platform (Discover) and tag or validate if the patient indeed…
Magellan Solutions
3 days ago

CCA3 - Customer Service Representative - 22.01

NewBe an early applicant APAC

BASIC FUNCTIONS: INBOUND AGENTS Answers calls and takes messages for different departments Do warm transfer to different departments Schedules, re-schedules and cancels appointments Answers medical prescription queries…
Magellan Solutions
3 days ago

CCA3 - Customer Service Representative - 22.01

NewBe an early applicant APAC

BASIC FUNCTIONS: - Take in outbound/inbound calls - Email support KEY RESULT AREAS: - Conversions - QA - Attendance - Schedule Adherence COMPETENCIES NEEDED: - Average to excellent in communication - Comprehension and…
Magellan Solutions
3 days ago

CCA3 - Customer Service Representative - 22.01

NewBe an early applicant APAC

BASIC FUNCTIONS: Takes and handles customers' orders online Handles multiple LOB Calls/Email/Chat Answers customer concerns Set-up/Activates customer's account Confirms and verifies customer's account. Answers customer…
Magellan Solutions
3 days ago

CCA3 - Customer Care Agent - 22.01

NewBe an early applicant APAC

BASIC FUNCTIONS: The agents will be trained to handle first level support and will be given the list of scenarios which are to be escalated to the in-house team whenever necessary. Some of the concerns that the…

E-commerce Pre-sales
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Magellan Solutions
3 days ago

CCA3 - Customer Service Agent - 22.01

NewBe an early applicant APAC

BASIC FUNCTIONS: Agents will take inbound calls to do order taking and handle basic customer service. Agents are also expected to do upsell and cross selling of other products designated by the client. Multitask to…