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POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…
Oversees a call center team of supervisors, ensuring exceptional customer experience across channels, managing metrics, and driving sales. The company leverages advanced technologies for CX and BPO solutions.
Oversee a team of 15–25 customer service agents in a call center, coaching performance, managing KPIs, and ensuring service excellence for commercial and public-sector clients.
Oversees day-to-day operations of a large call center site, managing supervisors, performance metrics, and client relationships to drive sales and customer satisfaction.
POSITION OVERVIEW MCI (Valor Intelligent Processing (VIP) is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across…
Handles Greek-speaking customer calls in a fast-paced BPO contact center, ensuring high-quality service across healthcare, retail, and other industries.
Designs reports, dashboards, and analytical solutions to improve collections processes using data engineering and analytics tools in a BPO environment.
Provides first-level technical support to end-users, troubleshooting hardware/software issues and maintaining IT systems in an office environment.
Leads large-scale business capture efforts for a BPO and CX services company, focusing on Federal and SLED markets by developing strategies, building customer relationships, and coordinating cross-functional teams.
Supervise a team of 15-25 call-center agents handling tax-related customer inquiries, coaching performance, and driving service quality in a BPO environment.
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