MCI Careers

Likely evergreen Africa, APAC, North AmericaContract

AI Business Analyst

Bridge business needs and AI solutions by analyzing processes, gathering requirements, and translating them into AI-driven improvements to enhance performance and scalability.

Agile AI Ai Enablement Analytics Automation +6 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Product Owner

Own the AI product roadmap, backlog, and requirements for an AI-powered CX platform, bridging business needs with technical delivery in an Agile environment.

Acceptance Criteria Agile AI Automation Generative AI +6 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Workflow Automation Manager

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

Agile AI Automation Generative AI Performance Management +4 skills

Likely evergreen APAC, North AmericaContract

AI Tester / AI QA Analyst

Test and validate AI-powered products and machine-learning models to ensure reliability, performance, and compliance with business requirements.

Agile AI Automation Conversational AI Generative AI +4 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Content Reviewer

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

AI Conversational AI Generative AI Prompt Engineering Root Cause Analysis +1 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Security Analyst

Secure AI systems and machine-learning platforms by assessing risks, monitoring threats, and enforcing compliance across MCI’s global BPO and CX operations.

AI Ai Enablement Cism Cissp Cloud +9 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI Prompt Engineer

Designs, tests, and refines prompts for large language models to improve AI response quality and business outcomes across customer-service and automation use cases.

Agentic AI AI Analytics Anthropic Automation +8 skills

Likely evergreen Africa, APAC, North AmericaContractPrincipal

Principal Prompt Engineer

Lead AI prompt engineering at a global BPO/XaaS firm, designing and optimizing prompts for LLMs to improve enterprise AI solutions across industries like healthcare and finance.

Agentic AI AI Ai Enablement Anthropic Cloud +5 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Trainer

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

AI Data Science Generative AI LLM Machine Learning +3 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Chatbot Tester

Test and validate AI-powered chatbot responses for accuracy, compliance, and conversational quality, documenting defects and recommending improvements.

AI Conversational AI Generative AI Prompt Engineering

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI Systems Administrator

Oversee and maintain AI infrastructure, ensuring high availability and security for machine learning platforms and model deployments in a global BPO environment.

AI Automation AWS Azure Cloud +16 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Data Annotator

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

AI Data Governance Data Quality Data Science Generative AI +3 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Product Manager

Drive AI-powered product strategy and roadmaps, collaborating with engineering and stakeholders to deliver AI solutions that align with business goals and customer needs.

Agile AI Analytics Automation Generative AI +3 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI / ML Engineer

Build and deploy enterprise-scale AI/ML models to power predictive analytics and automation for a global BPO and CX provider, using Python and cloud platforms.

Agile AI Ai Enablement AWS Azure +23 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior RAG Engineer

Design and optimize enterprise RAG platforms using vector databases and semantic search to power AI-driven knowledge systems and integrations with LLMs.

AI Ai Enablement API AWS Azure +22 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI Agent Developer

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

Agentic AI Agile AI API AutoGen +15 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI Product Manager

Lead AI product strategy and delivery for a global BPO/XaaS provider, defining roadmaps and driving adoption of AI-powered solutions across industries like healthcare, retail, and finance.

Acceptance Criteria Agile AI Ai Enablement Analytics +8 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior Generative AI Engineer

Lead the design and implementation of enterprise-scale generative AI solutions using LLMs and prompt engineering, while mentoring teams and ensuring secure, compliant deployments.

AI Ai Enablement Anthropic AWS Azure +17 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Agent Developer

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

Agentic AI AI API AutoGen Automation +14 skills