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Recruits Spanish-speaking talent for call-center and BPO roles, screens candidates, and manages hiring pipelines using ATS tools.
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…
Oversees day-to-day operations of a large call center site, managing supervisors, performance metrics, and client relationships to drive sales and customer satisfaction.
POSITION OVERVIEW MCI (Valor Intelligent Processing (VIP) is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across…
Analyzes real-time call-center staffing and performance to adjust agent schedules, ensuring service levels meet SLAs while coordinating with operations teams.
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