MCI Careers

Likely evergreen Africa, APAC, North AmericaContract

RAG Engineer

Build Retrieval-Augmented Generation systems that combine LLMs with enterprise knowledge, designing vector search pipelines and document ingestion to deliver accurate, context-aware AI responses.

Agile AI API AWS Azure +27 skills

Likely evergreen Africa, APAC, North AmericaContract

Generative AI Engineer

Build and deploy generative AI applications using LLMs to automate workflows and improve customer experiences in a BPO and CX-focused tech company.

AI Ansible API Automation AWS +24 skills

AI Cloud E-commerce Performance Management Power BI +5 skills

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Director - Call Center Operations

Analytics Cloud Corrective Action CRM E-commerce +4 skills

Oversee and optimize outsourced or captive call center operations for a global BPO provider, ensuring high service levels, cost efficiency, and customer experience across industries like healthcare, retail, and financial services.

Portuguese Call Center Representatives

Handles Portuguese-speaking customer calls in a Cape Town office, using CRM tools to resolve queries and meet service targets for global clients.

Cloud E-commerce

Dutch Call Center Representatives

Handles Dutch-speaking customer calls in a Cape Town office, using CRM tools to resolve queries and meet service targets.

French Call Center Representatives

Handles French-speaking customer calls in a Cape Town office, logging interactions and resolving inquiries for campaigns across industries like healthcare and e-commerce.

Handles inbound/outbound customer calls in Cantonese and English for a global BPO provider, using CRM tools in a fast-paced office setting.

Hindi Call Center Representatives

Handles Hindi-speaking customer calls in a fast-paced BPO office, using phones and computers to deliver service across industries like healthcare and e-commerce.

Cloud E-commerce

UI/UX Designer - Labor Marketplace

Accessibility Cloud CRM E-commerce Figma +8 skills

Designs intuitive web and mobile interfaces for a next-gen labor marketplace, mapping candidate and employer journeys, building design systems, and optimizing hiring flows with Figma and user research.

Open 127d HybridAfricaContract

Product Engineer (Design + Full-Stack)

A/B Testing Accessibility Analytics API Api Design +18 skills

Design intuitive UX and build full-stack systems for a next-gen labor marketplace that powers hiring workflows, worker profiles, and employer dashboards using React, Node.js, Python, and SQL.

Full-Stack Engineer – Labor Marketplace

Analytics API AWS Candidate Experience CI/CD +24 skills

Build and own the full-stack for a labor marketplace that matches workers with employers, handling job postings, matching logic, scheduling, and employer dashboards using modern web and mobile tech.

Experienced SEO Manager

A/B Testing Ahrefs Automation Cloud E-commerce +10 skills

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Cloud Copywriting CRM E-commerce HubSpot +3 skills

Marketing Copywriter

Open 127d APACContract

Philippines

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…