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4 jobs
2 weeks ago
Customer Delight Manager - Customer Experience - BPO
APAC
India
Key Responsibilities: - Drive key customer experience metrics such as Answer Level, CSAT, FRT, Resolution time, and Repeat %. - Lead a team of Customer Delight managers, team leaders and executives, and build a…
AI Automation Process Improvement Stakeholder Management
4 weeks ago
HR Business Partner
APAC
India
Total Experience: 2 - 10 years Employee Relations & Grievances: - Served as first point of daily HR guidance for line management; resolved complex employee relations issues and maintained ZERO major IR/ER escalations…
Analytics Employee Relations Succession Planning
