TAWANTECH — 17 open jobs

We are looking for a Call Center Representative to handle customer inquiries, provide accurate information, and ensure a positive customer experience through professional and timely support. Responsibilities Handle…

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TAWANTECH

last month

Incident Engineer (Operations Support)

Open 29d MENA

Saudi Arabia

Role Summary: The Incident Engineer will coordinate and manage major and critical incidents, ensuring rapid restoration of service, escalation control, effective communication, and follow-up actions including RCA and…

ITSM Root Cause Analysis

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TAWANTECH

last month

Quality Engineer (Operations Support)

Open 29d MENA

Saudi Arabia

Role Summary: The Quality Engineer will ensure operational service quality through process compliance, quality standards, auditing, and continuous improvement across IT operations activities. Key Responsibilities:…

ITIL

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TAWANTECH

last month

ServiceNow Support Engineer - Service & Change Management

Open 29d MENA

Saudi Arabia

Job Purpose To provide technical and functional support for the ServiceNow platform, with a focus on Service Management and Change Management processes. The role will ensure the stability, availability, and continuous…

API ITIL ITSM Risk Assessment Root Cause Analysis +2 skills

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TAWANTECH

last month

SLA Engineer (Operations Support)

Open 29d MENA

Saudi Arabia

Role Summary: The SLA Engineer will manage and monitor SLA performance for IT services, ensuring transparent governance, compliance reporting, and continuous improvement of service delivery against agreed Service Level…

ITIL ITSM Stakeholder Management

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TAWANTECH

2 months ago

Agentic AI in Contact Center

Open 39d MENA

Saudi Arabia

Role Purpose: The Product & Technical Expert (PTE) leads and manages the product and technical tasks of the Agentic AI in Contact Center project across its three components — the virtual AI bot / conversational…

Acceptance Criteria Agentic AI AI Analytics API +5 skills

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TAWANTECH

2 months ago

Senior Application Support Engineer - Tier 2

Open 39d MENAFull-timeSenior

Saudi Arabia

We are looking for a Senior Application Support Engineer – Tier 2 to provide 24/7 production support for critical banking applications and services. The role will be responsible for resolving complex application…

API AppDynamics Azure Azure DevOps CI/CD +21 skills

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TAWANTECH

3 months ago

Senior BPMS / IBM BAW Support Engineer

Open 39d MENASenior

Saudi Arabia

Job Summary We are seeking an experienced Senior BPMS / IBM Business Automation Workflow (BAW) Support Engineer to provide operational support for enterprise Business Process Management (BPMS) and workflow…

Agile AppDynamics Automation CI/CD DevOps +9 skills

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TAWANTECH

3 months ago

Senior Digital Channels Support Engineer

Open 39d MENAFull-timeSenior

Saudi Arabia

Job Summary We are seeking an experienced Senior Digital Channels Support Engineer to provide operational support for enterprise digital banking applications and customer-facing digital channels. The role is…

Agile API Automation Bash CI/CD +16 skills

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TAWANTECH

3 months ago

Senior Microservices Support Engineer

Open 39d MENAFull-timeSenior

Saudi Arabia

Job Summary We are seeking an experienced Senior Microservices Support Engineer to lead the production support and operational excellence of mission-critical microservices applications. The role is part of a 24x7…

Agile API AWS Azure Bash +21 skills

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TAWANTECH

3 months ago

Senior Systematics Support Engineer (ALS)

Open 39d MENAFull-timeSenior

Saudi Arabia

Job Summary We are seeking an experienced Senior Systematics Support Engineer (ALS) to provide operational support for mission-critical Systematics ALS (Asset & Liability System) applications running on IBM…

COBOL Control-M Corrective Action ITIL Jcl +2 skills

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TAWANTECH

3 months ago

Senior Systematics Support Engineer (IM/ST)

Open 39d MENASenior

Saudi Arabia

Job Summary We are seeking an experienced Senior Systematics Support Engineer (IM/ST) to provide operational support for mission-critical Systematics Information Management (IM) and Systematics Transaction Server (ST)…

COBOL Control-M ITIL Jcl Mainframe +1 skills

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TAWANTECH

3 months ago

T24 Technical Support

Open 39d MENAFull-time

Saudi Arabia

Job Overview: We are looking for a skilled T24 Technical Support Specialist with a strong focus on COB (Close of Business) support to ensure the smooth and uninterrupted operation of core banking activities. The…

Automation Bash Control-M Linux Oracle +3 skills

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TAWANTECH

5 months ago

Production Application Support

Open 110d MENA

Saudi Arabia

Role overview: We are looking for an experienced IT production support professional with a strong background in card transaction systems, reconciliation, clearing, and settlement. The ideal candidate should have…

Oracle PL/SQL SQL

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TAWANTECH

5 months ago

IT Support Specialist

Open 110d MENA

Saudi Arabia

Description Responsible for providing technical support and operational assistance for IT infrastructure, end-user systems, networks, and business applications to ensure smooth daily operations and service…

Azure Ccna Cybersecurity ITIL Networking

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TAWANTECH

6 months ago

Production Application Support

Open 110d MENA

Saudi Arabia

Description We are looking for an experienced IT production support professional with a strong background in card transaction systems, reconciliation, clearing, and settlement. The ideal candidate should have extensive…

Oracle PL/SQL SQL

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TAWANTECH

6 months ago

T24 Support Engineer

Open 110d MENA

Saudi Arabia

Description Role overview The T24 support engineer is responsible for maintaining, troubleshooting, and enhancing the Temenos T24 application. The role requires strong expertise in jBASE, system debugging, and banking…

API Bash DevOps ITIL Java +5 skills

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