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Key Responsibilities: 1. Transaction Processing Transactions include: • Tenders, quotations, renewals, credit checks & gas confirmations, setting up accounts & contracts, handling exceptions and rejections, new…
Main purpose To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI’s to increase the profitability of the business, remaining committed to…
PO Invoice processing and responsible for coding NON-PO invoices using the ERP Accounting System; Perform Travel and Expenses activities; Monitor and clear ‘on hold’ invoices in a timely manner; Supplier liaison via…
Back office, Non-Voice with excellent comprehension and business writing skills WNS policy on background checks to be followed Excellent domain expertise – pertaining to specific class of business with a good…
Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating…
The Sr. Sourcing Manager will execute complex sourcing projects, from start to finish, including but not limited to – sourcing requests validation per client guidelines, requirements analysis for the bid packages,…
The Dialler Administrator shall be responsible for day-to-day dialler administration, recommending, supporting and implementing departmental initiatives for operations to optimise contact and conversion rates. The…
The purpose of the Operations Trainer role is to deliver product and technical training to their assigned operational business unit. The role of a learning and development professional is a vital component in ensuring…
We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver effective solutions for customers, to enable collections and minimize bad-debt…
We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior Associates to create a customer centric and high performance culture through,…
**This is an example for reference, kindly edit basis role requirement** We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior…
The main purpose of this position is to lead a team of quality managers and their teams in order to execute the departmental strategic goals to all stakeholders. Deliver 'Next-Gen' Quality by consistently…
Communicating with the client (including other internal departments), sales offices or other external parties in relation to processed activities and solving issues; Develops good client relationships and good…
JOB PURPOSE Responsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the…
Responsible for assisting in the smooth running of the Debt Review & Administration department. Responsible for all back-office operations end to end processes, ensuring all required outcomes are met in line with…
Manage the local Customer Service team ensuring the development and delivery of a high quality and efficient customer service operation that limits reputation damage and meets the needs of the customer in line with…
The key purpose of this role is to lead, coach, develop, motivate and retain a team of advisors while ensuring that we offer the best service to all our customers. Key responsibilities • Deliver success against KPI…
Providing administrative support of a clerical nature to project managers. Project administration through life cycle of project. The Candidate must clearly demonstrate the proposed resource has a minimum of three (3)…
Main purpose: The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units. Key Responsibilities: 1. Training Delivery • Conduct new…
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