WNSGlobalServices144

Open 129d RemoteAfricaContractLead

Lead Associate – Ops

Administrative support of a clerical nature to project managers. Matric The Contractor must be willing to be trained in the field of project administration and finance.

Training Manager

The purpose of the role is to manage and govern the operational training function for allocated business units. In addition, you will be responsible for contributing towards effective talent development across business…

Performance Management

Open 129d AfricaContractSenior

Senior Quality Manager

Six Sigma Stakeholder Management

This role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our…

Business Process Analyst

Data Modeling Lucidchart RPA SharePoint Six Sigma +2 skills

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units. Key Responsibility Areas 1. Process and…

TEAM LEADER

Performance Management Stakeholder Management

People · To engage and support staff to adjust to the culture of the campaign and to achieve all KPI’s (e.g NPS, Leads, Smarts, etc.), through effective coaching, performance management, and to develop career…

Customer Service Agent – Financial Services - South Africa

Engaging with Customers through multiple channels to resolve their queries in a manner that meets and exceeds the needs of our customers and limits any reputational damage to the brand. This is done in-line with our…

Team Leader – Travel Call Centre (Sabre) (Night Shift)

We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through effective…

Performance Management

Associate / Sr. Associate - Operations

Open 129d APACSenior

India

Handling Back office processes, providing solution to customers across various industries like Travel, Insurance and Banking clients in Non-Voice processes. Only Non Technical Graduates Fresher or 1 years and above…

Citrix

Junior Quality Manager - South Africa

Open 129d AfricaJunior

The main purpose of this position is to lead a team of quality assessors in order to provide reports, feedback, analysis, insights and trends to stakeholders according to agreed standards. Deliver 'Next-Gen'…

Six Sigma

Group Manager - WFM

To manage the Planning team and all facets of the short term to medium term planning such as forecasting, scheduling and other operational activities while adjusting resources to meet business objectives. People…

Talent Management

Team Leader - Outbound - Bellville, South Africa

Role Purpose Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He/she directs the telesales team as…

Senior Group Manager - Call Centre Operations Night Shift

Open 129d AfricaSenior

Six Sigma Stakeholder Management

To lead the Inbound Service, Sales and Retentions Department by creating and instilling a service, sales and retentions culture in a customer centric and high-performance environment through effective management of…

Call Center Agent - Collections - Bellville, South Africa

The main purpose of the role will be to speak to customers that have an outstanding balance and help them get out of debt and prevent them falling back into debt by ensuring right and sustainable actions are in place…

Assistant Manager - WFM Planner

Stakeholder Management Statistics

JOB PURPOSE Responsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of…

Open 129d AfricaFull-time

Call Center Agent - Inbound - Claremont, South Africa

Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating…

Customer Retention

Quality Assessor

Role Purpose To enhance the customer experience journey by quality assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of…

Iso 9001 Six Sigma

Operations Manager - South Africa

The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are…

Performance Management

Team Leader - Outbound - Durban - Hippo Park, South Africa

Role Purpose Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He/she directs the telesales team as…

Operations Manager - Durban - South Africa

The main function of this role is to drive performance and be fully accountable for deliverables. Key responsibilities • Deliver operational targets and business strategy • Create and drive strategic operating plan…