1st Line Network Analyst
Summary
Provide first-line network support, diagnose incidents, resolve issues, and escalate complex problems for managed services clients.
We are looking for a 1st Line Network Analyst to join an established managed services team, providing technical support across a variety of customer network environments. As part of the service desk, you will respond to incidents and support requests, carry out initial diagnosis and resolve issues where possible. You will also maintain accurate ticket records, keep customers informed and escalate more complex problems to the relevant technical teams. We are looking for someone with: Experience …