First Line Analyst (L2)
Summary
Provide first-line technical support for a secure customer service desk, diagnosing incidents and resolving service requests while maintaining high customer service standards.
Job Overview: Weare seeking an SC Cleared First Line Analyst (L2) to support the delivery of acritical customer service desk operation. The successful candidate will provideFirst-line technical support, ensuring an effective investigation, resolution,and management of incidents and service requests while maintaining excellentcustomer service standards.Workingwithin a fast-paced support environment, you will be responsible for diagnosingtechnical issues, fulfilling service requests, contributing…