1st Line Support Engineer
Posted Updated
Summary
1st Line Support Engineer at Crestwave Solutions, an IT managed services provider in Central London. Day to day: phone-based first-line support, logging and resolving incidents to SLA, troubleshooting Windows/Mac endpoints and networks, and administering Active Directory and Microsoft 365. Requires 1-2 years IT support experience and Microsoft certifications; salary GBP 25k-28k.
Salary: £25,000 - 28,000 per year Requirements: 1–2 years IT support experience, ideally within an MSP. Relevant Microsoft certifications. Experience supporting Microsoft 365, Windows 10/11 and Active Directory. Familiarity with Windows Server and Azure or hybrid environments. Excellent communication, troubleshooting and customer service skills, with the ability to work well under pressure and a can-do attitude. Apple Mac support, ITIL knowledge, and experience with Datto or Acronis would be ad…