2nd Line Help Desk Engineer - Surrey
Posted Updated 5
views
Summary
A permanent, predominantly office-based 2nd line help desk engineer role in Guildford, Surrey, supporting a client's internal help desk team. Day to day involves 1st/2nd line support across desktops, laptops and mobiles using Microsoft tech (Windows, Office365, Active Directory) with ITIL-style incident management under SLAs.
1st Line, 2nd Line, Help Desk, Service Desk, SLA's, ITIL, Problem Solving, Incident Management, Windows, Office365, Microsoft, AD, Remote Desktop, Hardware (Desktop, Mobile and Laptop), Software, Network New role to join our client's Surrey-based Help Desk Support team. The role is permanent and predominantly office-based (Guildford area). Good experience of 1st and 2nd Line support is needed across desktop, mobile, and laptops using Microsoft-based tech (Office365, AD, etc.) Good problem-solvi…