2nd Line IT Support - AVD Expert
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Summary
Second-line IT support engineer at a London MSP/service desk, handling escalated Level 2 issues across Microsoft 365, Windows, and Azure Virtual Desktop. Day to day involves troubleshooting, juggling multiple tickets and priorities, and communicating clearly with customers by phone and in writing.
Salary: £33,000 - 40,000 per year Requirements: Previous experience working in an MSP, IT support company, or busy service desk environment Strong Level 1 support skills and experience handling Level 2 issues Good knowledge of Microsoft 365 and Windows environments Experience supporting Azure Virtual Desktop (AVD) Strong troubleshooting and problem-solving skills Ability to manage multiple tasks and priorities Confidence speaking to customers over the phone Good written communication skills Org…