Account Manager - B2B SaaS
Summary
Account Manager owning and growing a portfolio of B2B SaaS customers across SMB, mid-market and enterprise segments — driving retention, renewals, upselling/cross-selling and quarterly/annual revenue targets, with customer engagement across US, EMEA and APAC markets.
Role Overview:
We are looking for an experienced Account Manager with a strong background in B2B SaaS product companies to manage and grow existing customer relationships. The ideal candidate will be responsible for driving account retention, revenue expansion, upselling and cross-selling while ensuring long-term customer engagement.
Candidates with experience in the software testing, quality engineering, developer tools or similar technology ecosystems will be preferred.
Key Responsibilities:
- Manage and grow an existing portfolio of B2B SaaS customers across SMB, mid-market and enterprise segments.
- Own customer relationships and drive account retention, renewals, upselling and cross-selling opportunities.
- Identify expansion opportunities within existing accounts and develop account growth strategies.
- Manage customer engagement across international markets, including the US, EMEA and APAC.
- Understand customer business requirements and align product capabilities with customer objectives.
- Build strong relationships with key stakeholders, decision-makers and senior leadership.
- Drive quarterly and annual revenue targets through account expansion and retention.
- Monitor account health, identify churn risks and implement retention strategies.
- Collaborate with Sales, Customer Success, Product and Support teams to ensure customer satisfaction.
- Maintain accurate sales forecasts, account plans and revenue pipeline reports.
Required Skills & Experience:
- 3 - 8 years of experience in Account Management, Enterprise Sales or Customer Success within B2B SaaS product companies.
- Strong experience managing existing customer accounts and driving revenue growth.
- Experience handling SMB, mid-market and/or enterprise customers.
- Exposure to international markets, preferably the US, EMEA or APAC.
- Strong understanding of account retention, renewals, upselling and cross-selling.
- Proven track record of achieving revenue and account growth targets.
- Excellent stakeholder management, negotiation and communication skills.
- Experience in software testing, test automation, quality engineering or developer tools will be an added advantage.\