Accounting Support Analyst

Company Name:PBS SystemsJob Location: Spanish Fort, ALJob Type:Full-time, PermanentNo. of Openings:01Job Requirement(s):Internal Job Title:Travel across Canada and USA up to 2 weeks per monthAccounting Support Analyst - Tier 1Reports To:Team Lead - Accounting SupportPBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!The Role:PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As an Accounting Customer Service Representative, you will provide excellent training to our new and existing customers in the accounting module of our software, by assisting customers during develop, install and training process of their new dealership software. Responsibilities:Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely mannerLogging and documenting all customer interactions within our ticketing system and escalating matters as requiredCollaborating with other groups/departments to streamline service deliveryIdentify opportunities to drive process improvements that positively impact the client’s experienceDevelop knowledge and understanding of our software and the supporting infrastructure.Achieve program certification within your primary group within 3 months and additional program certification/s within 15 monthsAchieving and exceeding KPI targets and other metrics defined by the departmentAvailable to travel at least 1 week per month throughout the USA and CanadaKeeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notesCommit to an ongoing personal development and cross-training as recommended by your Team LeadOther duties as requiredQualifications:High school diplomaAccounting Diploma/CertificateMust have valid Driver’s license Must know the fundamentals of basic accountingExcellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.Automotive Dealership Accounting Department experience is an assetCustomer service experiencePossess excellent communication and analytical skillsStrong analytical and organizational skillsWorks well both with a team and independentlyAbility to embrace variety, structure, change and innovationAvailable to work occasionally Saturday and/or Sunday due to travel scheduleWhat we offer:Professional Development – Continuous training, industry certifications, and clear pathways for career advancementTravel Opportunities - Travel to locations across Canada, the U.S., and the CaribbeanComprehensive health benefits - Medical and dental coverage to support your well-beingPaid Time Off – PTO to help you recharge and maintain work-life balanceInclusive culture - A collaborative, supportive team environment where your ideas and voice truly matterEmployee recognition - Regular appreciation programs and performance-based incentivesCompetitive compensation packageCompetitive annual base salary ($43k/yr. - $53k/yr. USD)Up to $4,800 per year in product certification bonusesOutstanding travel incentive bonusesAdditional performance incentivesAttractive employee referral bonusesStaff discounts – Exclusive savings with partners such as GM, Dell, and moreShould you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.