Analyst Lead, Production Support-Intellimatch

Job Title:

Analyst Lead, Production Support

Work Location : Pune

Experience:

As a Production Support Engineer, you will ensure the stability, availability, and performance of business-critical financial applications supporting global clients. You will work closely with Development, Infrastructure, Application Administration, Client Support Services, and Business teams to resolve production issues, optimize operational processes, and maintain service excellence. This role requires strong technical troubleshooting capabilities across applications, databases, cloud environments, and reconciliation platforms. Success is measured through effective incident resolution, operational reliability, continuous improvement, and client satisfaction.

Mandatory Skills

• 4-8 Years in Experience supporting IntelliMatch reconciliation platforms in a production environment.
• Production Support, Application Support, or Technical Support within enterprise environments.
• Strong SQL skills with the ability to analyze data and troubleshoot database-related issues.
• Understanding of AWS and Azure cloud services.
• Strong understanding of Incident, Problem, Change, and Release Management processes.
• Experience with monitoring and ticketing tools such as ServiceNow, Dynatrace, or similar platforms.

Good to have Skills

• PowerShell or other scripting experience.
• Experience with batch processing and scheduling tools.
• Additional cloud platform exposure across Azure and AWS environments.
• Experience supporting high-volume reconciliation and financial operations processes.