Application Production Support Analyst

Position Purpose:

The candidate will be responsible for providing production application support.

The candidate should be self-motivated, proactive and a good team player.

The candidate should have knowledge of SQL,unix, shell script, python, Autosys

Responsibilities

Direct Responsibilities

• Exposure to basic Unix, SQL and any programming language like python is required.
• Good knowledge of Incident, change and problem management and ITIL processes.
• Good communication skills.
• Experience with supporting multi-tier infrastructures using DevOps or Cloud technology is added advantage.
• Good knowledge of monitoring tools like Dynatrace,Autosys.
• Good knowledge of ticketing tools like JIRA, or ServiceNow.
• To work through the backlog of tasks as appropriate.
• To be aware of the business domain the application is being created for
• To participate in out-of-hours / daytime support as required

Contributing Responsibilities

• Understand and remain fully aware of the business processes automated on the production platform. Sound knowledge of application and related platform is required.
• Ensure requests from business users including technical and functional queries are answered without delay with qualified inputs.
• Participate to Resiliency events (Disaster Recovery, Sustained Resiliency, etc.) to ensure Business Continuity objectives were met.
• Maintains effective relationships with core and extended program team members, peers, senior stakeholders, and business managers

Technical Skills:

Language & Technologies SQL,Python

OS: Linux , Windows

Database : SQL, Oracle/Postgres

Tools : Bitbucket, Jenkins , Autosys, Actimize(Good to have)

Behavioral Skills:

• Adaptability
• Decision Making
• Problem Solving

Education Level: Bachelor Degree or Equivalent

Location: Mumbai