ASSISTANT, CREDIT ADMIN

GENERAL DESCRIPTION

A Credit Admin Clerk (Submission Bill Team) is responsible for preparing, verifying, and submitting patient billing documents to third-party payers to ensure timely and accurate revenue collection for the hospital. The role supports the hospital’s credit and billing processes by coordinating with clinical departments, finance, and external organizations such as insurance companies, corporate clients, and government agencies.

JOB DESCRIPTION

• Prepare, compile, and submit inpatient and outpatient bills to insurance companies, corporate clients, and other credit payers in accordance with contractual requirements.
• Verify accuracy and completeness of billing documents, including medical reports, Guarantee Letters / Final Guarantee Letter, invoices, and supporting documents.
• Ensure timely submission of bills to avoid delays, rejections, or revenue loss. (submission targets - within 5 days of patient visitation and / or date of Final Guarantee Letter (FGL).
• Coordinate with wards, clinics, medical records, finance, and cashier teams to resolve billing discrepancies efficiently.
• Monitor the submission of bills through the Statement of Account (SOA) and Issued Bill Listing by Debtor. Investigate any unsubmitted bills, identify the reasons for non-submission, and ensure prompt submission to minimise rejected claims.
• Maintain accurate records and filing systems for submitted bills and related documentation
• Assist in responding to queries from insurers, corporate clients, and internal departments regarding submitted bills and billing documentations.
• To fill in the delivery consignment note and send off the documents in timely manner. To ensure that the delivery consignment note are photocopied and keep into share folder for reference.
• To key in the Send to Debtor (STD) date in timely manner, with the date inputted as per the day of the documents being sent off.
• Adhere to hospital policies, billing procedures, and regulatory requirements.
• Support month-end reporting and audits activities related to credit billing submissions.
• Perform other administrative duties as assigned by supervisors or management.

JOB REQUIREMENT

Education:

• Minimum secondary school qualification (SPM) or diploma in business administration, finance, or related field.

Knowledge and Experiences:

• Prior experience in hospital billing, credit administration, or claims submission is an added advantage

Skills & Competencies:

• Basic knowledge of billing, credit control, and accounts receivable
• Familiarity with insurance claims (medical, corporate, panel clinics) is preferred
• Good numerical accuracy and attention to detail
• Proficient in MS Excel, Word, and hospital information systems (HIS)
• Good communication and interpersonal skills
• Ability to manage multiple tasks and meet deadlines
• Basic understanding of confidentiality and patient data protection