ASSISTANT MANAGER, OPERATIONS SUPPORT
Posted Updated
Description
<div dir="ltr" align="left" style="margin:0px 0px 0px 0pt;font-size:17px;line-height:1.4;"><table style="margin:0px;border-width:medium;border-style:none;"><colgroup style="margin:0px;"><col width="123" style="margin:0px;" /><col width="501" style="margin:0px;" /></colgroup><tbody style="margin:0px;border-style:solid;"><tr style="border-left:1px solid rgb(0,0,0);margin:0px;border-bottom-color:inherit;border-top-style:solid;border-right-style:solid;border-bottom-style:solid;border-bottom-width:0px;height:24.5pt;"><td style="border-left:1px solid #000000;margin:0px;border-color:rgb(0,0,0);border-style:solid;border-width:0.5pt;vertical-align:middle;padding:0pt 5.75pt;"><p dir="ltr" style="margin:0pt 0px;line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Job Title</span></p></td><td style="border-left:1px solid #000000;margin:0px;border-color:rgb(0,0,0);border-style:solid;border-width:0.5pt;vertical-align:middle;padding:0pt 5.75pt;"><p dir="ltr" style="margin:0pt 0px;line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">ASSISTANT MANAGER, BRANCH OPERATIONS</span></p></td></tr><tr style="border-left:1px solid rgb(0,0,0);margin:0px;border-bottom-color:inherit;border-top-style:solid;border-right-style:solid;border-bottom-style:solid;border-bottom-width:0px;height:24.5pt;"><td style="border-left:1px solid #000000;margin:0px;border-color:rgb(0,0,0);border-style:solid;border-width:0.5pt;vertical-align:middle;padding:0pt 5.75pt;"><p dir="ltr" style="margin:0pt 0px;line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Work Location</span></p></td><td style="border-left:1px solid #000000;margin:0px;border-color:rgb(0,0,0);border-style:solid;border-width:0.5pt;vertical-align:middle;padding:0pt 5.75pt;"><p dir="ltr" style="margin:0pt 0px;line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">EXPERIENCE CENTER</span></p></td></tr></tbody></table></div><p style="margin:0px;font-size:17px;line-height:1.4;"><span id="docs-internal-guid-85fe1aea-7fff-d2f2-de56-4a96f70fa84a" style="margin:0px;"><br style="margin:0px;" /></span></p><p dir="ltr" style="margin:0pt 0px;font-size:17px;line-height:1.4;text-align:justify;background-color:rgb(224,224,224);"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">About You</span></p><p style="margin:0px;font-size:17px;line-height:1.4;"><span style="margin:0px;"><br style="margin:0px;" /></span></p><p dir="ltr" style="margin:0pt 0px;font-size:17px;line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">You will be responsible for the administrative operational matters at your designated Experience Center whilst directly reporting to the Branch Manager and dotted line reporting to the Country Retail Operations. Your accountability encompasses managing your direct reports namely the Branch Financial Admin [BFA] and not limited to co-support the retail operational aspects of the Experience Centers.</span></p><p style="margin:0px;font-size:17px;line-height:1.4;"><span style="margin:0px;"><br style="margin:0px;" /><br style="margin:0px;" /></span></p><p dir="ltr" style="margin:0pt 0px;font-size:17px;line-height:1.4;text-align:justify;background-color:rgb(224,224,224);"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Your Day-to-Day</span></p><p style="margin:0px;font-size:17px;line-height:1.4;"><span style="margin:0px;"><br style="margin:0px;" /></span></p><ul style="margin:0px;font-size:17px;"><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Develop strategies and action plans for Branch Operation process improvement.</span></p></li><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px 0px 0px -0.15pt;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Track Customer’s Orders collectively together with CARSOME Consultants and Branch Financial Admins </span><span style="background-color:transparent;color:rgb(0,0,0);font-family:DarwinSans;font-size:14px;white-space:pre-wrap;text-indent:18.15pt;">to ensure their booking [both Online & Offline] translates to Delivery.</span></p></li></ul><ul style="margin:0px;font-size:17px;"><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px 0px 0px -0.15pt;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Monitor and track the In-Processing activities from Loan Applications up until Disbursements.</span></p></li><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px 0px 0px -0.15pt;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Train and develop Branch Financial Admins [BFA] to perform their assigned tasks, meeting TAT & SLA </span><span style="background-color:transparent;color:rgb(0,0,0);font-family:DarwinSans;font-size:14px;white-space:pre-wrap;text-indent:18.15pt;">throughout the booking activities.</span></p></li></ul><ul style="margin:0px;font-size:17px;"><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Financial Admins [BFA].</span></p></li><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Liaise on Fleet movement for booked inventory between Experience Centers </span></p></li><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.</span></p></li><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px 0px 0px -0.15pt;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank </span><span style="background-color:transparent;color:rgb(0,0,0);font-family:DarwinSans;font-size:14px;white-space:pre-wrap;text-indent:18.15pt;">Settlements on FI/Banks Terminals.</span></p></li></ul><ul style="margin:0px;font-size:17px;"><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px 0px 0px -0.15pt;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Ensure retail operation processes are executed and adhering to Retail SOP. </span></p></li><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR] </span></p></li><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Prepare PR/PO for invoices charged by Panel Vendors to despatch to Finance Department.</span></p></li><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.</span></p></li><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals </span></p></li><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Advocate usage & tracking of Vouchers and CMS Discounts </span></p></li><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Perform E-Auto Transfers to complete Ownership Transfer when necessary.</span></p></li><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Ensure all reports required by Management are produced in timely & accurate manner.</span></p></li><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px 0px 0px -0.15pt;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px 12pt;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(34,34,34);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Involve in any other Company’s activities as assigned.</span></p></li></ul><p dir="ltr" style="margin:0pt 0px 12pt 35.7pt;font-size:17px;line-height:1.4;text-align:justify;"><br style="margin:0px;" /></p><p dir="ltr" style="margin:0pt 0px;font-size:17px;line-height:1.4;text-align:justify;background-color:rgb(224,224,224);"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">You Know-How</span></p><p style="margin:0px;font-size:17px;line-height:1.4;"><span style="margin:0px;"><br style="margin:0px;" /></span></p><ul style="margin:0px;font-size:17px;"><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Bachelor's Degree or Professional Qualification in the relevant discipline </span><span style="white-space:pre-wrap;background-color:transparent;color:rgb(0,0,0);font-family:DarwinSans;font-size:14px;">(Accounting/Finance/Business/Economics)</span></p></li><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px 0px 0px -0.15pt;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">5 years of related working experience</span></p></li></ul><ul style="margin:0px;font-size:17px;"><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px 0px 0px -0.15pt;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Proficient in Microsoft Office Applications</span></p></li><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px 0px 0px -0.15pt;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Able to work independently with minimal supervision</span></p></li></ul><ul style="margin:0px;font-size:17px;"><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Good problem-solving skills and pay attention to details.</span></p></li><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Ability to multitask and work as a team to support staff and colleagues. </span></p></li><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Good interpersonal and communication skills </span></p></li><li dir="ltr" style="font-family:'Times New Roman', serif;margin:0px 0px 0px -0.15pt;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1.4;"><p dir="ltr" style="font-family:DarwinSans, 'Noto Sans Variable';margin:0pt 0px;color:rgb(42,51,62);line-height:1.4;text-align:justify;"><span style="font-family:DarwinSans;margin:0px;font-size:14px;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Experience in HP banking industry</span></p></li></ul>