Sep 27, 2026 16 hr. ago

ASSISTANT MANAGER, OPERATIONS SUPPORT

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Sep 27, 2026 16 hr. ago

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Carsome Group ASSISTANT MANAGER, OPERATIONS SUPPORT

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<div dir="ltr" align="left" style="font-family:DarwinSans, Roboto, sans-serif;color:rgb(19,19,19);font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);margin-left:0pt;"><table style="font-family:DarwinSans, 'Noto Sans Variable';caption-side:bottom;border-collapse:collapse;border-width:medium;border-style:none;"><tbody style="font-family:DarwinSans, 'Noto Sans Variable';border-color:inherit;border-style:solid;border-width:0px;"><tr style="border-left:1px solid rgb(0,0,0);font-family:DarwinSans, 'Noto Sans Variable';border-top-color:inherit;border-right-color:inherit;border-bottom-color:inherit;border-top-style:solid;border-right-style:solid;border-bottom-style:solid;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;height:24.5pt;"><td style="border-left:1px solid #000000;font-family:DarwinSans, 'Noto Sans Variable';border-color:rgb(0,0,0);border-style:solid;border-width:0.5pt;vertical-align:middle;padding:0pt 5.75pt;">Job Title</td><td style="border-left:1px solid #000000;font-family:DarwinSans, 'Noto Sans Variable';border-color:rgb(0,0,0);border-style:solid;border-width:0.5pt;vertical-align:middle;padding:0pt 5.75pt;">ASSISTANT MANAGER, OPERATIONS SUPPORT</td></tr><tr style="border-left:1px solid rgb(0,0,0);font-family:DarwinSans, 'Noto Sans Variable';border-top-color:inherit;border-right-color:inherit;border-bottom-color:inherit;border-top-style:solid;border-right-style:solid;border-bottom-style:solid;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;height:24.5pt;"><td style="border-left:1px solid #000000;font-family:DarwinSans, 'Noto Sans Variable';border-color:rgb(0,0,0);border-style:solid;border-width:0.5pt;vertical-align:middle;padding:0pt 5.75pt;">Work Location</td><td style="border-left:1px solid #000000;font-family:DarwinSans, 'Noto Sans Variable';border-color:rgb(0,0,0);border-style:solid;border-width:0.5pt;vertical-align:middle;padding:0pt 5.75pt;">EXPERIENCE CENTER</td></tr></tbody></table></div><p style="font-family:DarwinSans, Roboto, sans-serif;margin-top:0px;margin-bottom:1rem;color:rgb(19,19,19);font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);"> <p dir="ltr" style="font-family:DarwinSans, Roboto, sans-serif;margin-top:0pt;margin-bottom:0pt;color:rgb(19,19,19);font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;line-height:1.38;text-align:justify;background-color:rgb(224,224,224);">About You<p style="font-family:DarwinSans, Roboto, sans-serif;margin-top:0px;margin-bottom:1rem;color:rgb(19,19,19);font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);"> <p dir="ltr" style="font-family:DarwinSans, Roboto, sans-serif;margin-top:0pt;margin-bottom:0pt;color:rgb(19,19,19);font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);line-height:1.38;text-align:justify;">You will be responsible for the administrative operational matters at your designated Experience Center whilst directly reporting to the Branch Manager and dotted line reporting to the Country Retail Operations. Your accountability encompasses managing your direct reports namely the Branch Support Admin [BSA] and not limited to co-support the retail operational aspects of the Experience Centers.<p style="font-family:DarwinSans, Roboto, sans-serif;margin-top:0px;margin-bottom:1rem;color:rgb(19,19,19);font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);"> <p dir="ltr" style="font-family:DarwinSans, Roboto, sans-serif;margin-top:0pt;margin-bottom:0pt;color:rgb(19,19,19);font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;line-height:1.38;text-align:justify;background-color:rgb(224,224,224);">Your Day-to-Day<p style="font-family:DarwinSans, Roboto, sans-serif;margin-top:0px;margin-bottom:1rem;color:rgb(19,19,19);font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);"> <ul style="font-family:DarwinSans, Roboto, sans-serif;padding-left:2rem;margin-top:0px;margin-bottom:0px;color:rgb(19,19,19);font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);"><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;">Develop strategies and action plans for Branch Operation process improvement.</li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;margin-left:-0.15pt;">Track Customer’s Orders collectively together with CARSOME Consultants and Branch Financial Admins</li></ul><p dir="ltr" style="font-family:DarwinSans, Roboto, sans-serif;margin-top:0pt;margin-bottom:0pt;color:rgb(19,19,19);font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);line-height:1.2;margin-left:17.85pt;text-indent:18.15pt;text-align:justify;">to ensure their booking [both Online & Offline] translates to Delivery.<ul style="font-family:DarwinSans, Roboto, sans-serif;padding-left:2rem;margin-top:0px;margin-bottom:0px;color:rgb(19,19,19);font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);"><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;margin-left:-0.15pt;">Monitor and track the In-Processing activities from Loan Applications up until Disbursements.</li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;margin-left:-0.15pt;">Train and develop Branch Support Admin [BSA] to perform their assigned tasks, meeting TAT & SLA </li></ul><p dir="ltr" style="font-family:DarwinSans, Roboto, sans-serif;margin-top:0pt;margin-bottom:0pt;color:rgb(19,19,19);font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);line-height:1.2;margin-left:17.85pt;text-indent:18.15pt;text-align:justify;">throughout the booking activities.<ul style="font-family:DarwinSans, Roboto, sans-serif;padding-left:2rem;margin-top:0px;margin-bottom:0px;color:rgb(19,19,19);font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);"><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;">Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Support Admin [BSA].</li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;">Liaise on Fleet movement for booked inventory between Experience Centers </li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;">Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.</li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;margin-left:-0.15pt;">Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank Settlements on FI/Banks Terminals.</li></ul><ul style="font-family:DarwinSans, Roboto, sans-serif;padding-left:2rem;margin-top:0px;margin-bottom:0px;color:rgb(19,19,19);font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);"><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;margin-left:-0.15pt;">Ensure retail operation processes are executed and adhering to Retail SOP. </li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;">CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR] </li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;">Prepare PR/PO for invoices charged by Panel Vendors to despatch to Finance Department.</li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;">Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.</li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;">Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals </li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;">Advocate usage & tracking of Vouchers and CMS Discounts </li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;">Perform E-Auto Transfers to complete Ownership Transfer when necessary.</li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;">Ensure all reports required by Management are produced in timely & accurate manner.</li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;margin-left:-0.15pt;">Involve in any other Company’s activities as assigned.</li></ul><p dir="ltr" style="font-family:DarwinSans, Roboto, sans-serif;margin-top:0pt;margin-bottom:12pt;color:rgb(19,19,19);font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);line-height:1.2;margin-left:35.7pt;text-align:justify;"> <p dir="ltr" style="font-family:DarwinSans, Roboto, sans-serif;margin-top:0pt;margin-bottom:0pt;color:rgb(19,19,19);font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;line-height:1.38;text-align:justify;background-color:rgb(224,224,224);">Your Know-How<p dir="ltr" style="font-family:DarwinSans, Roboto, sans-serif;margin-top:0pt;margin-bottom:0pt;color:rgb(19,19,19);font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);line-height:1.38;text-align:justify;"> <ul style="font-family:DarwinSans, Roboto, sans-serif;padding-left:2rem;margin-top:0px;margin-bottom:0px;color:rgb(19,19,19);font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);"><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;margin-left:-14.75pt;">Bachelor's Degree or Professional Qualification in the relevant discipline </li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;margin-left:-14.75pt;">(Accounting/Finance/Business/Economics) </li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;margin-left:-14.75pt;">5 years of related working experience </li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;margin-left:-14.75pt;">Proficient in Microsoft Office Applications </li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;margin-left:-14.75pt;">Able to work independently with minimal supervision. </li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;margin-left:-14.75pt;">Good problem-solving skills and pay attention to details.</li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;margin-left:-14.75pt;">Ability to multitask and work as a team to support staff and colleagues.</li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;margin-left:-14.75pt;">Good interpersonal and communication skills </li><li dir="ltr" style="font-family:'Times New Roman', serif;font-size:10pt;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;margin-left:-14.75pt;">Experience in HP banking industry</li></ul>

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