ASSISTANT RESTAURANT MANAGER

Company Overview

RE&S Enterprises Pte Ltd is a leading restaurant chain in Singapore with over 60 outlets and 25 years of experience. We deliver authentic Japanese dining experiences focused on quality, service, and innovation. Join us to be part of our growing team!

Job Summary

Lead and manage restaurant floor operations to ensure high standards of quality, service, cleanliness, and safety while maximizing sales and profit through effective team leadership and operational control.

Responsibilities

• Lead and allocate tasks to service staff within assigned units to optimize team performance and service delivery
• Conduct daily briefings and check restaurant readiness to ensure smooth service operations
• Manage customer flow and seating arrangements to enhance customer experience and operational efficiency
• Oversee service quality, cleanliness, and ambience, addressing any lapses promptly to maintain standards
• Manage cash floats and audit rolls, troubleshoot cash register errors, and document cash shortages or surpluses accurately
• Act as escalation point for service crew to resolve operational issues and support task completion
• Lead timely investigation and resolution of complex customer complaints and feedback to uphold customer satisfaction
• Enforce compliance with restaurant quality, service, cleanliness, and value standards consistently
• Monitor and ensure adherence to all safety procedures and guidelines within the restaurant environment
• Implement corrective actions to address unsafe or non-compliant conditions related to personal and food safety
• Conduct induction training for new hires to equip them with necessary skills and knowledge for their roles
• Provide ongoing training to encourage role rotation and adherence to company SOPs among service staff
• Ensure workplace safety practices are followed to maintain a safe working environment