Associate Account Manager, Mid-Market Sales
Account Managers at Leadership Connect serve as the primary point of contact for an assigned book of business, partnering with clients to drive adoption, retention, and expansion of our platform. Day-to-day, you'll engage with clients to understand their evolving needs, present relevant solutions, and work cross-functionally to ensure they're getting consistent value.
This is a consultative role — you'll act as a trusted advisor, helping clients surface new use cases, navigate challenges, and identify the right decision-makers at the right moment. The focus is on building durable relationships and driving measurable outcomes, not transactional selling.
Candidates are considered across experience levels, with internal leveling (Associate through Senior) determined based on background and scope of experience.
Core Functions of the Role:
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Manage an assigned book of business, serving as the primary point of contact for client relationships across end users and executive decision-makers
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Conduct executive-level conversations to present business-relevant solutions, articulate product value, and address competitive considerations
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Build and execute strategic account plans in collaboration with client success team members
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Research client industries and business priorities to develop a working understanding of their challenges and identify where Leadership Connect can add value
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Lead discovery conversations to understand how clients work day-to-day, uncover friction points in their workflows, and identify gaps where Leadership Connect can meaningfully improve speed, accuracy, or outcomes
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Connect client challenges directly to product solutions, articulating how specific features and capabilities address the problems surfaced during discovery
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Lead renewal and retention efforts by clearly communicating the value delivered and embedding Leadership Connect solutions into client workflows
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Identify and pursue expansion opportunities within existing accounts through consultative discovery and solution alignment
About You:
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Demonstrated ability to manage and grow a book of business, with experience in renewals, expansion, and consultative client engagement
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Strong discovery skills — able to ask the right questions, understand how clients work, and identify challenges that aren't always explicitly stated
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Comfortable leading conversations with senior and executive-level stakeholders
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Intellectually curious, with a genuine interest in understanding client industries, business priorities, and relationship development strategies
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Able to connect client challenges to specific product solutions in a clear and credible way
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Effective written and verbal communicator across client-facing and internal contexts
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Organized and able to manage multiple client relationships and priorities simultaneously
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Proficient with CRM systems; Salesforce experience a plus
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Collaborative by nature — works effectively with client success, product, and internal teams to deliver for clients