Associate Application Support Analyst (SAP / Salesforce) – Federal Govt!
Summary
12-month contract (plus 12-month extension option) at a leading Australian Federal Government agency: investigating, triaging and resolving SAP and Salesforce application incidents as Level 2 support using ITIL/ITSM tools, plus supporting testing and release activities (SIT, UAT, BVT). Hybrid work from ACT, VIC or NSW with attractive hourly rates.
Salary: Attractive Hourly Rates!
Join a Leading Federal Government Department!
ACT, VIC or NSW locations with hybrid working arrangements!
Initial 12-month contract + 1 x 12-month extension!
One of Australia's leading Federal Government agencies is looking to engage an experienced Associate Application Support Analyst to join a high-performing ICT support team. The successful Associate Application Support Analyst will be responsible for investigating and resolving application incidents across SAP and Salesforce platforms, managing escalations, and supporting software testing and release activities. The successful candidate will secure an initial 12-month contract with a 12-month extension option and receive a rewarding hourly rate.
The successful Associate Application Support Analyst will be responsible for, but not limited to:
Investigating, triaging and resolving SAP and Salesforce application incidents and service requests.
Applying ITIL methodologies and ITSM tools to manage Level 2 support queues and escalations.
Troubleshooting complex system issues and identifying root causes across business applications.
Supporting software testing, issue replication and release activities, including SIT, UAT and BVT.
Liaising with technical teams, business stakeholders and external vendors to resolve incidents.
The successful Associate Application Support Analyst will have experience in the following:
Demonstrated experience supporting SAP or Salesforce platforms within an enterprise environment.
Experience using ICT Service Management tools and applying ITIL incident management practices.
Strong troubleshooting, problem-solving and application support capabilities.
Excellent communication and stakeholder engagement skills across technical and business teams.
Experience with Microsoft Excel reporting, data analysis and software testing activities will be highly regarded.
This is an exciting opportunity for an Associate Application Support Analyst looking to join an innovative Federal Government agency and contribute to critical ICT support and application improvement initiatives. This long-term opportunity offers an excellent working environment, flexible hybrid arrangements and rewarding contracting rates. If you have the required skills, DON'T DELAY, APPLY NOW! Please forward your resume to jobs@hitechaust.com, quoting reference number LH0125 today! For more opportunities, visit www.hitechaust.com.