Associate Business Analyst – Digital & Process Automation _ Contract

Associate Business Analyst – Digital & Process Automation _ Contract

Location: Punggol Digital District (PDD)

Contract Duration: 12 Months

Experience: 0–3 years of relevant experience preferred

About the Role

We are looking for a Technology Business Analyst to support technology initiatives focused on digitalisation, process improvement, workflow automation and management reporting.

You will work closely with business users, process owners, technology delivery teams, testing teams and other stakeholders to understand requirements, improve existing processes and support the implementation of technology and automation solutions.

Candidates with relevant academic, internship or project experience may also be considered.

Key Responsibilities

• Gather, analyse and document requirements from business users, process owners and technology stakeholders.
• Translate business requirements into clear functional requirements, user stories and process flows.
• Analyse existing workflows and document as-is and to-be processes.
• Identify opportunities to streamline manual workflows through process improvement, digitalisation and automation.
• Support initiatives involving management reporting, dashboards and workflow automation.
• Perform impact assessments and support effort estimation for system and process changes.
• Work closely with business, development and testing teams throughout the Software Development Life Cycle (SDLC).
• Support SIT and UAT, including test coordination, defect tracking and defect triage.
• Analyse test findings and assist in classifying them as defects, data issues or change requests.
• Track project and workstream deliverables, timelines, issues and dependencies.
• Monitor requirement changes and highlight potential scope changes to project leads.
• Support project leads with project tracking, coordination and regular status reporting.
• Maintain accurate project, process and workflow documentation.
• Prepare management reports and presentations using Microsoft Excel and PowerPoint.
• Collaborate with stakeholders across technology, governance, process assurance, resource management, risk and compliance functions.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Information Systems or a related discipline.
• 0–3 years of relevant experience in Technology Business Analysis, System Analysis, IT Project Delivery or a related technology function is preferred.
• Candidates with relevant academic, internship or project experience may also be considered.
• Understanding of Business Analysis, requirements gathering and IT project delivery.
• Basic understanding of the Software Development Life Cycle (SDLC).
• Ability to document requirements, user stories and business/process flows.
• Basic working knowledge of SQL.
• Familiarity with JIRA and Confluence.
• Understanding of SIT, UAT, software testing and defect management.
• Proficiency in Microsoft Excel and PowerPoint.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills with the ability to work effectively with both business and technical stakeholders.
• Ability to manage multiple activities and priorities in a fast-paced environment.

Preferred Skills / Experience

• Exposure to Banking, Financial Services or FinTech environments.
• Exposure to digital banking or banking technology projects.
• Experience or knowledge of process automation and workflow automation.
• Exposure to management reporting or dashboard development.
• Knowledge of tools such as Power BI, Power Automate, Tableau or Python would be advantageous.
• Exposure to Agile/Scrum technology delivery environments.

Interested candidates are kindly requested to email their CV with their experience to sandeep.sringeripai@global.ntt

We look forward to your application!