Bartender

Job Overview:

Provides excellence in customer service to Forest Highlands Golf Club Members and Guests. The purpose of this position is to interact with our guests and ensure they have a great experience when dining/drinking at the resort. Bartenders are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, bartenders are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed (including but not limited to member recognition, menu knowledge and service mechanics). Bartenders are expected to have some basic cooking knowledge. This position provides food and beverage service to all patrons and other related duties.

Essential Functions:

Customer Service:

Assist members with menu information. Provide prompt, polite and professional service to the membership (customer). Maintain a professional appearance by wearing the appropriate uniform at all times. Maintain a clean, sanitary and safe environment.

· Greet all members and guests warmly with an appropriate greeting.

· Understands and communicates all services available at the club.

· Communicates with guests with enthusiasm and make them feel appreciated through displayed actions.

Bar/Restaurant Operations:

· Welcome guests personally within 3-45 seconds of their arrival.

· Work in collaboration with other bar staff to keep the bar area cleaned; and stick to FHGC standards at all times.

· Responsible for mixing and serving both alcoholic and non-alcoholic drinks for patrons of bar and dining room following standard recipes and procedures.

· Arrange glasses and bottles to maintain an attractive display in agreement with bar standards.

· Sterilize and wash stemware when necessary

· Reach out to guests and offer assistance to them before they request it.

· Count drinks served to guests.

· Anticipate guest’s needs and follow the “half-full” rule when offering another drink.

· Be at full alert to guest signals, such as when they are raising their hands or looking directly at you, for orders.

· Endeavor to know and utilize guests’ names, know their occupation and favorite drinks.

· Know when to stop serving alcohol to members and ensure that they get home safely.

Other:

· Assist Supervisors and Managers with projects as needed. Assist with monthly beverage inventory.

· Attend Department meetings.