Bilingual Client Support Manager
The Bilingual Client Support Manager works with installers on our platform to ensure we’re delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their Installers and collectively work together on improving the customer experience. Additional duties such as Installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”.
Essential Job Duties & Responsibilities:
- Provide our customers with world-class customer service in Spanish and English
- Provide our customers with world-class customer service. Help resolve questions or concerns.
- Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on.
- Effectively manage a pipeline of projects to completion
- Conduct collaborative investigations into possible fraudulent or suspicious activities
- Analyze data and spot trends
- Conduct monthly installer due diligence checks
Required Skills, Knowledge & Abilities:
- Strong ability to multi-task
- Ability to work independently
- Effectively interact with high profile partners
- Excellent written and verbal communication skills
- Knowledge in solar, mortgage and finance
- Ability to manage projects from start to finish
- Diligent record keeping
- Superior customer service skills
- Proficient with Excel and analyzing data
- Bilingual in Spanish required
Skills
As published by lever · 36 questions
Basics
Which location are you applying for?, Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Short answers (29)
- Legal First Name
- Legal Last Name
- Home Phone optional
- Mailing Address Line 1
- Mailing Address Line 2 optional
- City
- State
- Zip Code
- If yes, please list employee name: optional
- If yes, please list position: optional
- Degree optional
- No. of Years Attended optional
- Company 1
- Title
- Years Worked
- Company 2
- Title
- Years Worked
- In connection with GoodLeap consideration of me for employment, continued employment, promotion, or reassignment, I understand that GoodLeap may obtain a consumer report and/or an investigative consumer report. GoodLeap may also conduct its own investigative inquiries into my background that may include obtaining such things as criminal, driving, personal reference(s), and job reference(s) pertaining to me. These inquiries will be conducted to provide GoodLeap with information regarding my character, general reputation, personal characteristics, mode of living, work records, salary history, characteristics, skills and abilities, education and training, employment experience, past job performance, reasons for termination of previous employment and other pertinent information. (Please initial.)
- I understand that for this purpose GoodLeap or persons acting on its behalf will be requesting information from various federal, state, and local governmental agencies, previous employers and their employees, personal acquaintances of mine, and other appropriate resources of information that maintain records or possess knowledge about my education, employment, criminal, driving and other relevant activities, experiences and records, including, but not limited to, my character, general reputation, personal characteristics, and mode of living. I authorize, without reservation, any person or entity contacted by GoodLeap or anyone acting on its behalf, to furnish the above‐stated information, and I release any such person or entity from any and all liability for furnishing such information. I also release GoodLeap from any and all liability for conducting such an investigation. I authorize GoodLeap to disclose my Social Security Number in order to obtain necessary information. I understand that if I refuse to execute this authorization, GoodLeap may refuse to grant employment based on this refusal. A copy of this executed authorization shall be valid as the original. (Please initial.)
- I understand that this employment application and any other documents, including policies, handbooks, guidelines, practices, benefits or manuals, are not intended to create any contractual obligation which in any way conflicts with GoodLeap’s policy that the employment relationship between GoodLeap and each employee is at‐will and can be terminated, with or without cause, and with or without notice at any time, at the option of either GoodLeap or the employee. I further understand that any oral or written statements to the contrary are expressly disavowed and should not and cannot be relied upon. (Please initial.)
- I understand that as a condition of employment with GoodLeap successful applicants must provide, within three days after beginning employment, documentation to prove identity and proper authorization to work in the United States. Specific instructions will be given prior to the first day of employment regarding the documents required. GoodLeap participates in E-Verify at all hiring sites throughout the United States. Individuals hired at hiring sites enrolled in E-Verify will have their Form I-9 information submitted to E-Verify. (Please initial.)
- I hereby acknowledge that I have read the above statements and understand them. I certify that I, the undersigned applicant, have personally completed this application. I declare under penalty of perjury that the facts contained in the application (or any resume or other documents submitted) are true and complete to the best of my knowledge. I understand that any misrepresentations or omissions will disqualify me from further consideration for employment, and will be justification for my dismissal from employment, if discovered at a later date. (Please initial.)
- Please enter your full legal name below as signature:
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- Work Relationship optional
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Pick from a list (7)
- Were you referred by a current employee of GoodLeap LLC?
- Have you previously worked for GoodLeap LLC?
- Are you subject to any type of agreement with a current or former employer or entity that would restrict your ability to work at GoodLeap LLC (e.g., non-compete, confidentiality, non-disclosure)?
- University optional
- Graduated? optional
- Are you legally eligible to work in the U.S.?
- Will you now, or in the future, require visa sponsorship for employment at GoodLeap?