Billing & Operations Specialist

Discover your 100% YOU with MicroSourcing!

Position: Billing & Operations Specialist

Work setup: Hybrid | Night shift

Location: Eastwood, Quezon City

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

• Career Growth: Take advantage of opportunities for continuous learning and career advancement.

• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role:

As the Billing & Operations Specialist, you will be handling a variety of tasks (billing, parts ordering, inventory control, daily interaction with our technicians) to support our customers, vendors, and business operations. In this role, you will ensure all customer work orders are accounted for and billed appropriately to our customers utilizing our field management software and Quick Books Online (QBO). You will also be responsible for ordering and accurately accounting for stock parts, service parts, as well as returns to our vendors. The operations specialist will also perform light HR administration duties with the help of the Senior Leadership team such as our automated bi-weekly payroll, workers compensation, and OSHA filings. The Ideal candidate is interested in learning about the restaurant equipment repair process, is highly organized and would enjoy developing the written communication skills of team members.

Roles & Responsibilities

General Accounting

• Maintain the General Ledger, prepare journal entries, and perform bank and balance-sheet reconciliations.

• Investigate discrepancies and ensure transactions are accurately recorded and properly supported.

• Support the full accounting cycle and maintain accurate financial records.

AR, AP & Billing

• Manage AR/AP activities, including invoicing, collections, payment reconciliation, vendor statements, and payment preparation.

• Monitor AR aging, unapplied payments, billing disputes, credits, refunds, and outstanding AP items.

• Perform billing quality-control checks and resolve discrepancies with customers, vendors, and internal teams.

Month-End Close & Financial Reporting

• Perform assigned month-end close activities, including reconciliations, accruals, prepaids, journal entries, and close schedules.

• Prepare or support monthly P&L, Balance Sheet, and other management reports.

• Review financial results for discrepancies or significant variances and escalate items requiring further review.

Finance Operations & Process Improvement

• Maintain trackers and documentation for AR, AP, billing, collections, and close-related activities.

• Document recurring accounting processes and maintain SOPs/checklists.

• Identify opportunities to streamline finance workflows and improve accuracy and turnaround time.

• Manage and triage email accounts, calendar, meetings, and follow-ups.

• Draft professional communications and coordinate with customers, vendors, and internal stakeholders as needed.

• Provide daily/weekly updates on completed work, pending items, priorities, and matters requiring the Head of Finance's decision.

Finance Team Coordination

• Work closely with the three billers to monitor incomplete, aging, or inaccurate billing items.

• Coordinate follow-ups and ensure finance tasks are completed within agreed timelines..

Systems & Technology

• Work efficiently across 5–10 disparate finance, billing, warranty, and administrative systems.

• Use QuickBooks, Excel/Google Sheets, Claude, ChatGPT, and other tools to support accounting and finance workflows.

• Adapt quickly to new systems and identify opportunities to improve efficiency through technology and automation.

Required Qualifications & Experience

Accounting Experience

• 3–5+ years of progressive accounting experience preferred, with Senior Accountant-level experience strongly preferred.

• Strong understanding of accounting principles and the full accounting cycle.

• Hands-on experience with:

  • General Ledger

  • Journal entries

  • Bank reconciliations

  • Balance-sheet reconciliations

  • AR/AP

  • Billing and invoicing

  • Month-end close

  • Financial reporting

• Experience independently investigating and resolving accounting discrepancies.

• Experience with QuickBooks is strongly preferred.

Executive Support Experience

• Experience supporting a senior finance leader, executive, business owner, or department head is preferred.

• Strong calendar, email, meeting, and task-management skills.

• Comfortable handling confidential financial and business information.

• Able to anticipate needs and follow through without requiring constant direction.

Technical Skills

• Strong Excel/Google Sheets skills, including:

  • Filters and sorting

  • Pivot tables

  • XLOOKUP/VLOOKUP

  • Reconciliation

  • Basic financial analysis

  • Data organization and reporting

• Comfortable working across multiple systems and platforms.

• Strong AI proficiency, particularly with Claude and ChatGPT, for appropriate business and accounting workflows.

• Quick learner who can adapt to new software with minimal hand-holding.

Communication

• Excellent written and verbal English.

• Comfortable communicating professionally with customers, vendors, internal team members, and leadership.

• Able to explain accounting issues clearly to both finance and non-finance stakeholders.

• Strong follow-through and ability to communicate blockers proactively.

Non-Negotiable Requirements

The successful candidate must demonstrate:

• Strong accounting fundamentals — not basic bookkeeping only.

• Ability to work across the full accounting cycle, not solely AR/AP or billing.

• Hands-on experience with month-end close and reconciliations.

• Ability to prepare or support financial statements and management reporting.

• Strong attention to detail and accounting accuracy.

• Ability to independently investigate discrepancies and determine appropriate next steps.

• Strong Excel/Google Sheets skills.

• Excellent professional English.

• Ability to manage multiple systems and competing priorities.

• High adaptability and willingness to learn unfamiliar workflows.

• Strong ownership, follow-through, and proactive communication.

• Ability to recognize when an issue can be resolved independently versus when it requires escalation.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

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