BPO Helpdesk Operations Manager (Makati)
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Summary
Onsite Helpdesk Operations Manager at a startup BPO in Makati, leading a 10-member Helpdesk Support team (Wave 1) on a dayshift schedule. Requires 5+ years as a technical operations manager in BPO and familiarity with payments, cybersecurity, and technical support.
Position: Helpdesk Operations Manager (Makati) | Onsite
Location: Makati
Schedule: Dayshift
Details:
- This is a startup BPO operation.
- The selected OM will be responsible for overseeing a 10-member Helpdesk Support team (Wave 1)
Qualifications: - Minimum of 5 years experience as a Technical Operations Manager in a BPO setting
- Familiarity with the payment ecosystem, cybersecurity, technical support, and product service development