Build Analyst with ServiceNow - 8 Years Experience - Rochester NY Onsite
Summary
Onsite Build Analyst maintains the ServiceNow platform, monitors ITIL-aligned processes (Incident, Problem, Change, Request, Knowledge), and ensures SLA compliance through ticket tracking and resolution.
Role: Build Analyst Location: Rochester NY Onsite Job Duties: Manage daily ServiceNow platform operations to ensure system stability, availability, and optimal performance. Monitor and manage Incident, Problem, Change, Request, and Knowledge Management processes in accordance with ITIL best practices. Ensure compliance with Service Level Agreements (SLAs) by tracking, prioritizing, escalating, and resolving service tickets. Analyze service trends, operational metrics, and performance data to id…