Business Analyst – Clienteling & Digital Projects

Role Overview

We are looking for an experienced Business Analyst to support multiple clienteling-related initiatives within the Fragrance & Beauty team.

This is a hybrid role combining Business Analysis, project coordination and strong stakeholder management.

The successful candidate will act as a central coordination point across business, digital and technical stakeholders, ensuring that requirements are understood, stakeholders remain aligned and projects continue moving forward.

Key Responsibilities

• Support multiple clienteling and digital initiatives

• Gather, clarify and structure business needs

• Coordinate between business, digital and IT teams

• Bring the right stakeholders together to resolve issues and progress projects

• Manage and follow up on actions, dependencies, timelines and key project topics

• Facilitate meetings, workshops and stakeholder discussions

• Present project topics clearly to business stakeholders

• Ensure effective communication between business and technical teams

• Track project progress and proactively identify blockers

• Support project planning and overall coordination

• Maintain alignment between multiple stakeholders and workstreams

Stakeholder Management

A major part of the position is the ability to manage relationships and drive alignment.

The successful candidate should be comfortable:

• Working with multiple stakeholders simultaneously

• Communicating with both business and technical audiences

• Facilitating discussions where different teams have different priorities

• Following up proactively to make sure decisions and actions move forward

• Presenting confidently to senior business stakeholders

• Acting as the connector between different teams

Ideal Experience

• Strong experience as a Business Analyst

• Excellent stakeholder management and communication skills

• Experience coordinating complex digital projects

• Strong ability to work across business and IT teams

• Experience with clienteling, customer journey, customer experience or customer-facing digital solutions would be highly relevant

• Comfortable managing several activities or workstreams simultaneously

• Strong presentation and facilitation capabilities