Business Analyst (Consultant)
Summary
Business Analyst gathers requirements from stakeholders, writes user stories, and ensures solutions meet business needs using Agile and tools like JIRA and Confluence.
Key Responsibilities:
- Engage business stakeholders, business/product owners, operational teams and external vendors to elicit, analyse, frame the problems and document business requirements
- Translate business requirements into functional specifications, user stories, acceptance criteria, metrics, process flows, service journey, wireframes and other project artefacts
- Conduct impact assessments and gap analysis for business requirements, incidents and integration initiatives
- Analyse existing business processes and recommend improvements to enhance service delivery, user experience and operational efficiency
- Facilitate requirement workshops, solution walkthroughs, sprint refinement sessions and user acceptance discussions
- Work closely with the cross-functional Scrum team to ensure business requirements are accurately translated into system solutions
- Support solution design discussions involving OutSystems, AWS services, APIs and external system integrations
- Review functional designs and proposed solutions to ensure alignment with business objectives and operational needs
- Assist in release planning, requirement prioritization, product backlog grooming and backlog management activities
- Support SIT/UAT activities including test scenario preparation, result collation, defect triage, business validation and deployment readiness assessments
- Assist with incident investigations, root cause analysis and service recovery activities for production issues
- Prepare and maintain documentation including business requirements, functional specifications, process maps, user guides, training materials and operational procedures
- Collaborate with cybersecurity, operations, platform and infrastructure teams to ensure compliance with government policies, IM8 requirements and system governance standards
- Support change management, stakeholder communications and user adoption activities for the releases including conduct user training sessions
- 5 + years experience as Business Analyst
- Experience in agile-scrum methodology and end-to-end project lifecycle, including writing user stories and participating in sprint ceremonies
- Experience with tools like Confluence, JIRA, or similar project management and documentation platforms
- Experience in UAT
- Experience building government or public sector digital products
- Experience in integrating legacy systems into a modern platform