Business Analyst - Dublin

Xtremepush is a global leader in customer engagement, providing a cutting-edge platform that empowers brands to understand, engage, and influence their customers across multiple channels. Specialising in the Sports Betting & Gaming (SBG) industry, Xtremepush enables businesses to drive growth and enhance customer experiences through data-driven insights, personalisation, and omni-channel marketing. Our innovative Customer Data Platform and engagement tools help organisations create highly targeted campaigns, optimise conversions, and maximise revenue. Xtremepush is the only platform that combines real-time CDP, Omnichannel Activation, AI Optimisation, Gamification Engine, and Advanced Intelligence in a single platform.

We are seeking an experienced Business Analyst to translate business requirements into clear specifications that our technical delivery teams can build against. Working across a number of clients, you will own the documentation and quality assurance that take each decisioning use case from requirements through to go-live. This role requires the successful candidate to have strong analytical and problem solving skills, excellent written communication and the ability to work closely with clients, business users and technical stakeholders.

This is a hybrid role based in Dublin. #LI-Hybrid

• Capture, document and structure business requirements, including eligibility, suppression, prioritisation, decisioning and target-outcome logic, and translate them into clear specifications for the technical delivery teams.

• Define acceptance criteria for each use case and support sign-off against agreed delivery outcomes.

• Facilitate workshops and stakeholder discussions to clarify requirements and resolve ambiguity.

• Maintain a central record of requirements, decisions, in-progress work, delivered functionality and agreed changes.

• Conduct quality assurance reviews to ensure accuracy, consistency and completeness of documentation and delivered outputs.

• Own operating procedures and user documentation required for business teams to operate solutions after going live.

• Identify risks, dependencies, gaps and assumptions, escalating them appropriately to the Senior Programme Manager.

• Use AI tooling to improve documentation efficiency, while retaining accountability for quality and accuracy.

• 5+ years’ experience as a Business Analyst, ideally within financial services, technology or another regulated environment.

• A relevant qualification in business analysis, information systems, business or a related discipline, or equivalent experience.

• Proven ability to produce clear, structured business requirements, functional specifications, user stories, process documentation and acceptance criteria.

• Hands-on experience with Jira and Confluence, or similar tools, for managing requirements and documentation.

• Understanding of GDPR, consent and data protection requirements in a regulated environment.

• Strong written and verbal communication skills, with experience working directly with senior business stakeholders and technical delivery teams and explaining complex requirements to both.

• Strong analytical skills and attention to detail, with a methodical approach to version and change control.

• Familiarity with CRM, marketing technology, CDP or next-best-action decisioning platforms is desirable.

• Experience using AI tools to support analysis and documentation is desirable.

This is a hybrid role based in Dublin.