Business Analyst (Financial Services)

Salary: ₱80,000 – ₱120,000 per month

Key responsibilities:

• Conduct process discovery sessions, interviews, and requirements gathering workshops.

• Review existing policies, procedures, manuals, and process maps.

• Perform gap analysis against approved standards and governance requirements.

• Create and update Policies, Procedures, SOPs, Work Instructions, and BPMN process maps.

• Document process flows, controls, roles, responsibilities, inputs, and outputs.

• Coordinate with stakeholders to validate process documentation and obtain approvals.

• Maintain documentation repositories and track deliverable status.

• Support quality assurance and incorporate stakeholder feedback into final outputs.

• Utilize AI-enabled tools to accelerate document analysis, drafting, and process documentation activities.

Qualifications:

• 2-5 years experience as a Business Analyst, Process Analyst, Documentation Analyst, or similar role.

• Experience documenting business processes, SOPs, policies, and procedures.

• Knowledge of BPMN and process mapping methodologies.

• Strong stakeholder engagement, facilitation, and analytical skills.

• Proficiency in Microsoft Office, Visio, Lucidchart, or equivalent documentation tools.

• Insurance, Banking, Financial Services, Operations, or Shared Services experience preferred.

• Familiarity with AI tools (e.g., Microsoft Copilot, ChatGPT, prompt engineering techniques, document analysis tools) is a plus.

• Must be willing to work on a 6-month contract.