Business Analyst - Information Technology

Role & responsibilities :

1. Business Requirement Gathering & Documentation

• Engage with business stakeholders to understand, elicit, analyze, and document business requirements.
• Prepare Business Requirement Documents (BRD), Functional Requirement Documents (FRD), process flows, use cases, and user stories.
• Translate business requirements into clear functional specifications for technical teams.
• Coordinate with stakeholders to validate requirements and obtain necessary approvals.

2. Business & System Process Analysis

• Study existing business processes, workflows, and application functionalities.
• Perform As-Is and To-Be process analysis to identify improvement opportunities.
• Conduct gap analysis between business requirements and existing system capabilities.
• Identify process inefficiencies, manual dependencies, and opportunities for optimization.
• Support business process standardization and continuous improvement initiatives.

3. Data Analysis & Reporting

• Analyze business and operational data using Microsoft Excel.
• Prepare reports, trackers, dashboards, and management summaries.
• Support data validation, reconciliation, and identification of data inconsistencies.
• Present analytical findings and actionable insights to stakeholders.

4. Application & Project Support

• Collaborate with development teams, application owners, and business users throughout the solution development lifecycle.
• Assist in preparing test scenarios, test cases, and User Acceptance Testing (UAT) documentation.
• Coordinate UAT activities, track defects, and support issue resolution.
• Maintain project documentation, action trackers, and status reports.
• Support application enhancements, change requests, and process improvement initiatives.

5. Automation & Digital Transformation

• Identify opportunities for workflow automation and reduction of repetitive manual activities.
• Support initiatives involving Power BI, Power Apps, and Robotic Process Automation (RPA).
• Explore AI-assisted tools and prompt engineering techniques to improve documentation, analysis, reporting, and operational productivity.
• Collaborate with technical teams to evaluate and implement process automation solutions.

Preferred candidate profile :

• Business requirement elicitation, analysis, and documentation.
• Business and system process analysis.
• Gap analysis and process improvement.
• Proficiency in Microsoft Excel, including formulas, data analysis, and reporting.
• Ability to prepare BRD, FRD, process flow diagrams, and functional documentation.
• Strong analytical thinking, problem-solving, and attention to detail.
• Good written and verbal communication skills.
• Ability to coordinate effectively with business stakeholders and technical teams.
• Good understanding of software applications and business workflows.

Preferred / Additional Skills

• Advanced Microsoft Excel: Pivot Tables, XLOOKUP/VLOOKUP, advanced formulas, Power Query, and macros.
• Power BI: Data visualization, dashboard creation, and reporting.
• Microsoft Power Apps: Exposure to low-code application development.
• Automation / RPA: Understanding of workflow automation, Power Automate, or other RPA technologies.
• AI & Prompt Engineering: Ability to effectively use generative AI tools for business analysis, documentation, data interpretation, and productivity enhancement.
• Familiarity with ERP, CRM, or other enterprise business applications.
• Basic understanding of SDLC, Agile methodologies, and UAT processes.