Business Analyst

Are you an experienced Business Analyst who loves untangling complex problems, challenging the status quo and delivering meaningful business improvements? This permanent full-time opportunity, based in Brisbane CBD, offers the chance to join a purpose-driven organisation where you'll partner with stakeholders across the business to shape transformation initiatives, optimise processes and help deliver solutions that create lasting impact.

Reporting to the Portfolio & Delivery Lead, you'll join a collaborative team of five in a modern delivery environment where your expertise, curiosity and ability to bring clarity to ambiguity will be highly valued. Working across multiple business improvement and technology initiatives, you'll play a key role in transforming ideas into practical outcomes that support the continued growth and success of the organisation.

About the Role

This is not a role where you'll spend your days simply documenting requirements. We're looking for someone who enjoys getting into the detail, understanding how work really happens, identifying opportunities for improvement and helping stakeholders navigate change with confidence.

Working across multiple initiatives, you'll partner with operational leaders, technical teams and project stakeholders to drive discovery, analyse business challenges and translate needs into practical, value-driven solutions.

What You'll Do in Your New Role

· Lead discovery workshops and stakeholder engagement to identify business needs and opportunities.

· Analyse and improve business processes to drive efficiency, standardisation and better outcomes.

· Gather, document and manage business requirements, user stories and acceptance criteria.

· Partner with business and technical teams to design practical, value-driven solutions.

· Support delivery, testing and implementation while ensuring solutions align with business objectives.

Why Join Us?

• Permanent full-time opportunity based in Brisbane CBD
• Be part of a growing portfolio, technology and transformation function
• A culture that values innovation, continuous improvement and collaboration
• Full NFP salary packaging benefits to increase your take-home pay
• Access to our Employee Assistance Program for confidential wellbeing support
• Savings on groceries, fuel, shopping and everyday essentials with access to a wide range of employee discounts

About You

You're an experienced Business Analyst who knows how to ask the right questions, challenge assumptions constructively and build trust with stakeholders at all levels.

You thrive in environments where no two days are the same and enjoy working through ambiguity to uncover practical solutions. You're equally comfortable facilitating workshops with business leaders, collaborating with technical teams or analysing complex processes to identify opportunities for improvement.

You'll bring:

· Proven Business Analyst experience delivering transformation, technology or process improvement initiatives.

· Strong stakeholder engagement skills with the ability to facilitate effective workshops and drive outcomes.

· Experience gathering, documenting and translating business requirements into practical solutions.

· Excellent communication skills with a proactive, solutions-focused approach.

· Ability to manage competing priorities independently; experience within disability, health or community services is highly regarded.

What You Need to Apply

• Demonstrated Business Analyst Experience
• NDIS Worker Screening Clearance – Or be willing to obtain
• Blue Card (Working with Children Check) – or be willing to obtain
• Right to Work in Australia

About Us

Vertaview Group brings together leading organisations including Multicap, Open Minds, Arbourwell, Allinto and All About Living. Together, we support thousands of Australians across disability, mental health, ageing and community services.

Driven by our values of Connect, Support and Grow, we're committed to creating meaningful impact through innovation, collaboration and continuous improvement. Our people are at the heart of everything we do, and we're passionate about building a workplace where great ideas and great people can thrive.

Ready to Turn Complexity into Opportunity?

If you're the type of Business Analyst who naturally asks "why?", enjoys solving problems others avoid, and can turn uncertainty into clear, actionable outcomes, we'd love to hear from you.

Apply now and bring your expertise to a team that's shaping the future of how we work and deliver services. We'll be reviewing applications as they arrive, so don't wait to throw your hat in the ring. Queries? charissa.foster@vertaview.org.au