Business Analyst Team Lead
About the role
Lead a delivery squad responsible for the assessment, standardization, documentation, validation, and approval of Policies, Procedures, and Process Maps (PPMs) across assigned business units. The Team Lead will oversee day-to-day delivery, perform quality assurance, manage stakeholders, and ensure the squad consistently meets production targets and governance standards.
Key responsibilities:
Lead and supervise a squad of Business Analysts tasked with PPM standardization activities.
Plan, monitor, and manage the squad's production backlog, priorities, risks, and dependencies.
Conduct quality assurance reviews on all PPM deliverables prior to stakeholder submission.
Facilitate process discovery workshops, stakeholder interviews, and validation sessions.
Review and challenge process documentation to ensure completeness, consistency, and compliance with agreed standards.
Coordinate with Process Owners, SMEs, and Approvers to secure timely reviews and sign-offs.
Track delivery metrics, forecast completion targets, and escalate issues impacting delivery timelines.
Support refinement of process architecture, governance requirements, and delivery planning activities.
Leverage AI-enabled tools and accelerators to improve documentation quality and productivity.
Qualifications:
5+ years Business Analysis, Process Improvement, BPM, or Process Documentation experience.
Experience leading Business Analysts or project delivery teams.
Strong understanding of process governance, policy management, SOP development, and BPMN.
Experience facilitating workshops and managing senior stakeholders.
Familiarity with Visio, Lucidchart, Signavio, ARIS, or similar process modeling tools.
Insurance, Financial Services, Banking, or Shared Services experience preferred.
Familiarity with AI-assisted documentation tools and prompt engineering is a strong advantage.